Lego enthusiast
Car enthusiast
Detroit Red Wings Hockey
Exploring famous landmarks, historical sites, and cultural attractions
Food junkie
Wesley Carter
Bristol,TN
Summary
My name is Wesley Carter, I have several years of retail customer service experience in a variety of settings and look forward to becoming part of your team! I use prior experience to enhance my overall performance and knowledge to successfully and efficiently interact with customers/guest to ensure an outstanding experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Teller
Citizens Bank
Bristol, TN
12.2025 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Managed cash drawer, balancing daily transactions to maintain accuracy and accountability.
- Assisted customers with account inquiries, providing exceptional service and support to enhance satisfaction.
- Trained new tellers on procedures, fostering a collaborative team environment and enhancing overall performance.
- Implemented improvements in workflow processes, increasing transaction speed and reducing wait times for customers.
- Resolved customer issues promptly, utilizing problem-solving skills to maintain positive relationships and trust.
- Conducted audits on transactions and cash handling practices to ensure adherence to internal controls and policies.
- Collaborated with management to identify training needs, contributing to staff development initiatives for enhanced service delivery.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Sales Representative Manager
Denver Mattress
Johnson City, TN
10.2025 - 12.2025
- sales manager in-training program
- Led sales team to exceed quarterly targets through strategic planning and effective coaching.
- Developed training programs to enhance product knowledge and sales techniques among staff.
- Analyzed market trends to identify new business opportunities and inform sales strategies.
- Implemented CRM tools to streamline customer interactions and improve follow-up processes.
- Fostered strong relationships with key clients, resulting in increased customer loyalty and repeat business.
- learn corporate based training program to implement best sales strategy/close rates
- test mattresses and motorized bed frames for the "good-better-best" ranking to better serve customers
- went to competitors stores to ensure best sales techniques and correct lock-in pricing for certain manufactures
- Monitored inventory levels to ensure product availability aligned with sales forecasts and customer demand.
Sales Representative
ADT Security
Bristol, TN
07.2025 - 12.2025
- Utilized CRM systems to track customer interactions and streamline follow-up processes.
- Conducted product demonstrations to educate customers on features and benefits, driving conversions.
- Collaborated with cross-functional teams to enhance service delivery and optimize inventory management.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- remote services for customers to streamline process from quoting to installation
- provided expert-level installation techniques to ensure peace of mind for customers
- schedule in-home appointments to go over plans and what devices for their home security system
Store Manager
Prime Communications AT&T
Jefferson City, TN
04.2023 - 07.2025
- Led daily store operations, ensuring optimal customer service and merchandise presentation.
- Mentored and trained staff on sales techniques and product knowledge to enhance team performance.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Developed strategic sales plans to achieve revenue targets and improve store profitability.
- Had to lead-by-example based training by completing own sales goals and use strategies from sales associate position to drive traffic and sales
- Oversaw compliance with company policies, ensuring a safe and welcoming environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Sales Representative
Prime Communications AT&T
Johnson City, TN
12.2020 - 04.2023
- Exceeded sales targets through effective customer engagement and relationship building.
- Developed tailored solutions to meet diverse customer needs, enhancing satisfaction and loyalty.
- Trained and mentored junior sales representatives, fostering a collaborative team environment.
- Analyzed market trends to identify opportunities for product promotion and sales growth.
- Implemented strategic initiatives that improved overall store performance and operational efficiency.
- used sales force to interact with customers outside of store to bring in in-store traffic
- stayed up to date with all new phones, features, user friendliness from various manufactures
- keep cash register stocked for cash transactions
- mobile POS system
Cashier
Belk Department Store
Johnson City, TN
07.2018 - 12.2020
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- helped stock room team with receiving merchandise off trucks, organize, and put on sales floor.
- helped merchandising team put out appropriate signage for sales and information
- was in training for management before covid-19 hit in march of 2020, was furloughed and brought back as sales associate
Flooring Sales Specialist
The Home Depot Inc
Johnson City, TN
02.2018 - 09.2018
- Assisted customers in selecting flooring products based on design preferences and functional requirements.
- Executed product demonstrations, showcasing features and benefits to enhance customer understanding.
- Collaborated with installation teams to ensure seamless project execution and customer satisfaction.
- Developed in-depth knowledge of flooring materials, trends, and installation techniques for effective sales consultations.
- Maintained accurate inventory levels, ensuring product availability for customers while minimizing overstock situations.
- Implemented visual merchandising strategies to enhance product displays and increase sales engagement.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business opportunities.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Developed Personalized/Secure folders containing costumer sales information for future sales and/or repairs needed
- Conducted regular competitor analysis to identify gaps in the market that our company could fill with innovative products or services.
- Kept up-to-date with industry trends and new products, providing clients with the latest flooring solutions available.
Sales Associate
JCPenney
Johnson City, TN
08.2016 - 06.2018
- Assisted customers with product selections, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained store presentation standards through effective merchandising techniques.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Trained new associates on sales techniques and operational procedures to enhance efficiency.
- Analyzed inventory levels and coordinated restocking efforts to maintain product availability.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed Team in mens department
Cashier
K-VA-T Food Stores Inc.
Bristol, TN
07.2014 - 08.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring all funds balanced at end of shift.
- Assisted customers with product inquiries and provided exceptional service experience.
- Monitored inventory levels and restocked products as needed to meet customer demand.
- Trained new cashiers on register operations and customer service protocols.
- Addressed customer complaints promptly, contributing to overall satisfaction and loyalty.
- Implemented strategies to enhance checkout efficiency, reducing wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Dishwasher
Quaker Steak & Lube
Bristol, VA
04.2014 - 08.2014
- Operated dishwashing machines to ensure cleanliness and sanitation of all kitchenware.
- Sorted and organized dishes, utensils, and cookware for efficient workflow during peak hours.
- Maintained cleanliness of work area by adhering to safety and hygiene standards consistently.
- Assisted kitchen staff by providing clean dishes promptly to support food service operations.
- Monitored chemical levels in dishwashing equipment to ensure optimal cleaning performance and safety.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Cleared and set tables efficiently to enhance dining experience.
- Assisted servers by delivering food and beverages promptly.
- Maintained cleanliness of dining area to ensure guest satisfaction.
- Supported team during peak hours to optimize service flow.
- Collaborated with kitchen staff to manage inventory and supplies.
Education
No Degree - Accounting
East Tennessee State University
Johnson City, TN05-2029
Associate of Science - General Studies
Northeast State Community College
Blountville, TN05-2017
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Cash handling and management
- Stress tolerance
- Cash drawer balancing
- Goal-oriented focus
- Trained in Salesforce
- Salesforce software
- Kronos timekeeping
- Kronos workforce payroll
- Sales support
- Policy compliance
- Business analysis
- Software implementation
- Customer service
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
- Time management
- Problem-solving
Affiliations
Alpha Sigma Phi Fraternity
ETSU Marching Bucs Alum-Saxophone
Certification
- Licensed security sales - 2025-2028
- TIPS License (sale of alcohol) - 2015 (2025 renewal)
Interests
Timeline
Teller
Citizens Bank
12.2025 - Current
Sales Representative Manager
Denver Mattress
10.2025 - 12.2025
Sales Representative
ADT Security
07.2025 - 12.2025
Store Manager
Prime Communications AT&T
04.2023 - 07.2025
Sales Representative
Prime Communications AT&T
12.2020 - 04.2023
Cashier
Belk Department Store
07.2018 - 12.2020
Flooring Sales Specialist
The Home Depot Inc
02.2018 - 09.2018
Sales Associate
JCPenney
08.2016 - 06.2018
Cashier
K-VA-T Food Stores Inc.
07.2014 - 08.2016
Dishwasher
Quaker Steak & Lube
04.2014 - 08.2014
No Degree - Accounting
East Tennessee State University
Associate of Science - General Studies
Northeast State Community College