Wesley Donaldson
Business Operations Specialist
Belmont,NC
Summary
Results-driven Business Operations Specialist with a strong background in billing and human resources. Skilled in project management, process improvement, and cross-functional collaboration. Proven track record of enhancing operational efficiency and client satisfaction through data-driven decision-making and innovative problem-solving.
Professional in business operations with broad experience in optimizing workflows and enhancing productivity. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in process improvement, project management, and strategic planning. Reliable and driven, with excellent problem-solving abilities and analytical mindset.
Overview
6
6
years of professional experience
Work History
Business Operations Specialist
Spectrum Reach
02.2022 - Current
- Spearheaded approximately 3 department-wide new hire orientations per year, while also assisting in developing and implementing a comprehensive training processes course adopted company-wide.
- Lead and manage 5 cross-functional projects from initiation to completion, ensuring timely delivery and alignment with business objectives.
- Analyze request data using Salesforce and other platforms(SAP, Avaya, NitroPDF, etc.) resulting in completion of 10+ daily requests while maintaining 100% adherence to 24-hour SLA, leading to reduced request completion times and improved client satisfaction rates.
- Manage monthly invoicing and collections for a state-run lottery client, overseeing seven-figure billing volume per month while ensuring compliance with government regulations.
- Serve as a commissioned Notary Public, notarizing sensitive financial and legal documents in compliance with North Carolina state regulations
Billing Assistant
Physical Therapy Center LLC
02.2021 - 02.2022
- Collaborated with healthcare providers and medical professionals to ensure compliance with billing documentation policies, procedures, and regulations, resulting in approximately 15% reduction in billing inquiries and claim follow-ups.
- Posted and reconciled insurance payments while adjusting patient accounts, reducing billing discrepancies and improving account accuracy across high-volume billing cycles.
- Verified Medicare eligibility and third-party insurance benefits for patients, ensuring accurate coverage determination for 50+ patient accounts weekly and reducing claim rejections due to eligibility errors.
Human Resources Management
Trinity Healthcare
01.2020 - 08.2020
- Prepared and presented monthly HR reports on employee performance metrics and workplace trends to senior management, supporting data driven decision making.
- Managed & updated employee records across HR databases with 50-100 entries per month, ensuring 100% data accuracy and confidentiality compliance
- Assisted in administration of compensation and benefits programs, supporting full regulatory compliance and contributing to competitive employee benefit structures.
- Supported full-cycle recruitment process including resume screening and initial interviews, contributing to the successful hiring of 10 new employees across multiple roles.
Education
Bachelor of Science - Health Systems Management, Management Information Systems
University of North Carolina At Charlotte
Charlotte, NC01-2019
Skills
Workflow optimization
Billing & Invoicing
Client account management
Customer relationship management
Systems: Salesforce (CRM), SAP (ERP), NitroPDF, Eclipse, XGL Proficiency
Timeline
Business Operations Specialist
Spectrum Reach
02.2022 - Current
Billing Assistant
Physical Therapy Center LLC
02.2021 - 02.2022
Human Resources Management
Trinity Healthcare
01.2020 - 08.2020
Bachelor of Science - Health Systems Management, Management Information Systems
University of North Carolina At Charlotte