Wesley Estep
Cookeville,TN
Summary
Experienced maintenance professional with over three years of dedicated service ensuring the smooth operation and maintenance of diverse facilities. Skilled in a broad spectrum of maintenance tasks, encompassing minor electrical, plumbing, HVAC, and general repairs. Proficient in troubleshooting and swiftly diagnosing issues to enact timely solutions, effectively reducing downtime and enhancing operational efficiency. Demonstrated commitment to adhering to safety protocols and regulations while consistently delivering high-caliber workmanship. A collaborative team player with exceptional communication abilities, adept at fostering productive relationships with colleagues and stakeholders to attain organizational goals. Eager to apply extensive maintenance expertise in contributing to the growth and prosperity of a dynamic
Overview
7
7
years of professional experience
Work History
Maintenance
Holiday Inn
06.2023 - 01.2024
- Improved equipment reliability by implementing preventive and predictive maintenance programs.
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Enhanced safety standards by conducting regular inspections, identifying hazards, and recommending corrective actions.
- Optimized spare parts inventory management for cost reduction and increased availability.
Maintenance
Hampton Inn By Hilton
08.2022 - 02.2023
- Scheduled preventive maintenance programs to keep equipment in good working condition.
- Operated hand and power tools to complete repairs.
- Installed new systems, replacement parts and components to maintain proper operation.
- Expanded learning on valuable communication skills with helping guest.
- Expanded learning on how to successfully work together with other team members.
- Improved more on strong problem solving abilities by making repairs in the hotel.
Crew Member
McDonald's
05.2022 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved customer service wait times to mitigate complaints.
- Expanded learning on valuable communication skills with helping customers.
- Expanded learning on how to successfully work together with other crew members.
- Improved more on strong problem solving abilities when working on completing orders.
Crew Member
Little Ceasers
05.2022 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Expanded learning on valuable communication skills with helping customers.
- Expanded learning on how to successfully work together with other crew members.
- Improved more on strong problem solving abilities when working on the machinery.
Mechanic/Customer Service Representative
Bowling World
05.2022 - 08.2022
- Cleaned and maintained the bowling ally machinery.
- Made repairs to the machinery
- Completed transactions through a POS
- Expanded learning on valuable communication skills with helping customers.
- Expanded learning on how to successfully work together with other crew members.
- Improved more on strong problem solving abilities when working on the machinery.
Maintenance
Hampton Inn By Hilton
09.2021 - 05.2022
- Scheduled preventive maintenance programs to keep equipment in good working condition.
- Operated hand and power tools to complete repairs.
- Installed new systems, replacement parts and components to maintain proper operation.
- Expanded learning on valuable communication skills with helping guest.
- Expanded learning on how to successfully work together with other team members.
- Improved more on strong problem solving abilities by making repairs in the hotel.
Mechanic/Customer Service Representative
Bowling World
01.2020 - 08.2021
- Cleaned and maintained the bowling ally machinery.
- Made repairs to the bowling ally machinery.
- Completed transactions through a POS.
- Expanded learning on valuable communication skills with helping customers.
- Expanded learning on how to successfully work together with other crew members.
- Improved more on strong problem solving abilities when working on the machinery.
Resident Director of West Hall
Bethel University
08.2019 - 01.2020
- Set housing assignments and managed requests for adjustments.
- Advised and referred students to appropriate resources in personal, social and academic matters.
- Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
- Expanded learning on valuable communication skills with residents.
- Expanded learning on how to successfully work together with others with resident assistants.
- Improved more on strong problem solving abilities by helping residents.
Crew Member
McDonald's
05.2018 - 08.2018
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Expanded learning on valuable communication skills with helping customers.
- Expanded learning on how to successfully work together with other crew members.
- Improved on multi-tasking by working on multiple orders at one time.
- Improved more on strong problem solving abilities when working on the customers orders
Crew Member
Zips Car Wash
01.2018 - 05.2018
- Sprayed down cars as they entered the wash.
- Maintained the vacuum station.
- Helped keep the facility clean and functioning when on shift.
- Expanded learning on valuable communication skills with helping customers.
- Expanded learning on how to successfully work together with other crew members.
- Improved more on strong problem solving abilities.
Crew Member
McDonald's
02.2017 - 01.2018
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Built valuable communication skills while helping customers.
- Learned how to successfully work together with other crew members.
- Learned how to multi-task by working on multiple orders at one time.
- Developed strong problem solving abilities.
Education
Bachelor of Arts - Criminal Justice
Cumberland University
Lebanon, TN05.2023
Some College (No Degree) -
Volunteer State Community College
Gallatin, TNSome College (No Degree) -
Bethel University
McKenzie, TNSkills
- Mechanical Aptitude
- Plumbing Repairs
- Energy Management
- Equipment Troubleshooting
- Painting and Finishing
Timeline
Maintenance
Holiday Inn
06.2023 - 01.2024
Maintenance
Hampton Inn By Hilton
08.2022 - 02.2023
Crew Member
McDonald's
05.2022 - 08.2022
Crew Member
Little Ceasers
05.2022 - 08.2022
Mechanic/Customer Service Representative
Bowling World
05.2022 - 08.2022
Maintenance
Hampton Inn By Hilton
09.2021 - 05.2022
Mechanic/Customer Service Representative
Bowling World
01.2020 - 08.2021
Resident Director of West Hall
Bethel University
08.2019 - 01.2020
Crew Member
McDonald's
05.2018 - 08.2018
Crew Member
Zips Car Wash
01.2018 - 05.2018
Crew Member
McDonald's
02.2017 - 01.2018
Bachelor of Arts - Criminal Justice
Cumberland University
Some College (No Degree) -
Volunteer State Community College
Some College (No Degree) -
Bethel University
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