Wesley Folsom
New Braunfels,TX
Summary
Dynamic sales professional with a proven track record at Mark Elder State Farm, excelling in account management and persuasive negotiation. Recognized for driving performance and cultivating strong, long-lasting customer relationships, with effective communication to achieve exceptional results. Committed to maintaining compliance and mitigating challenges efficiently, while constantly learning and adapting to changes in all areas.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Agent
Mark Elder State Farm
New Braunfels, TX
07.2022 - Current
- Led the sales team to drive performance and meet targets effectively.
- Cultivated and managed large accounts through strategic networking and referrals.
- Led the office in exceeding corporate goals through exceptional performance.
- Addressed and mitigated potential problems promptly, ensuring uninterrupted sales processes.
- Built strong customer rapport, leading to sustained business relationships.
Insurance Adjuster
Allcat Claims Service
San Antonio, Texas
11.2021 - 07.2022
- Oversaw claims processing for 50+ clients concurrently, maintaining high standards of accuracy and service.
- Executed swift indemnity processes to alleviate customer concerns and maintain service excellence.
- Utilized multi-state licensure to expand expertise in nationwide insurance regulations.
- Managed end-to-end claim service, achieving efficient and precise resolution.
Server
Muck and Fuss
New Braunfels, TX
08.2020 - 12.2023
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in training new servers on menu items and service procedures.
- Handled customer inquiries and resolved issues professionally and courteously.
Server
Salt Lick BBQ
Driftwood, Texas
07.2015 - 03.2020
- Mastered all front and back of house positions to enhance operational efficiency.
- Thrived in a high-pressure environment, delivering exceptional service consistently.
- Assumed assistant management responsibilities during critical times, trusted for reliability and in-depth knowledge.
Education
Mass Communication
Texas State University
San Marcos, TXSkills
- Sales strategy development
- Account management
- Customer relationship management
- Persuasive negotiation
- Effective communication
- Proficient in Microsoft software
- Salesforce experience of 3 or more years
- Maintained compliance and held 'All Lines' and 'Life and Health' licenses with the Texas Department of Insurance
- Leadership is inclined
- External and internal problem mitigation
- Interpersonal communication
- Circumstantial adaptivity
Affiliations
- New Braunfels Run Club
- Avid wake surfer
- Self Challenging with DIY projects
- Active in my Faith
- Culture submersion through global travel
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Passed adjusting licensing test in 47 States
- Agency Lead in Bronze Travel Club for State Farm Agency
- President of NAHS
Certification
- Insurance Adjusting License in all state excluding NY, HI and WY
- Property and Casualty All Lines License TX
- Life and Health License TX
Timeline
Sales Agent
Mark Elder State Farm
07.2022 - Current
Insurance Adjuster
Allcat Claims Service
11.2021 - 07.2022
Server
Muck and Fuss
08.2020 - 12.2023
Server
Salt Lick BBQ
07.2015 - 03.2020
Mass Communication
Texas State University