Wesley Fuller
Evansville,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment, with 7 years of professional experience in customer service and 2 years in management. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
3
3
Certification
Work History
Bakery Assistant
Donut Bank Bakery & Coffee Shop
Evansville, IN
08.2023 - 09.2023
- Assisted in the preparation of dough for cakes, pies and other baked goods.
- Maintained a clean and sanitary work area throughout the day.
- Ensured that all safety protocols were followed while working in the bakery area.
General Manager
Sam's Pizzeria
Evansville, Indiana
10.2022 - 04.2023
- Established and operated Square POS system to itemize and complete purchases.
- Revitalized store location under new management by training in all departments to acquire a rounded skill set.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Barista/Bartender
Myriad Brewing Company
Evansville, Indiana
06.2022 - 09.2022
- Worked with owners to develop and integrate a coffee house within their existing business.
- Educated management on the practice of brewing, selecting quality ingredients, and the assembly of assorted coffee and craft beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Sales Associate to Department Manager
Parlor Doughnuts
Evansville, Indiana
02.2020 - 06.2022
- Aided in the successful opening of 8 locations in 4 different states.
- Recruited, trained, and managed 20 employees with long term positions.
- Developed and communicated with team members to promote new products and services.
Technician
Restoration 1
Evansville, IN
06.2019 - 11.2019
- Handled issues caused by fire or water damage, including drying the area, removing mold, demolition, and repair of damaged structures.
- Answered questions specific to each client’s unique situation explaining job requirements and resolving complaints.
Sales Associate
Culver's Restaurant
Evansville, Indiana
06.2017 - 02.2018
- Ensured client satisfaction through excellent sales service in person and over the phone.
- Prepared variety of foods according to customer orders in a timely manner.
- Processed transactions using a point-of-sale system.
Sales Associate
Aqua Care Pool Service & The Billiard Shop
Evansville, Indiana
06.2016 - 05.2017
- Answered questions regarding merchandise to provide excellent customer service.
- Maintained and stocked store to promote a welcoming environment to drive sales.
- Processed transactions using a point-of-sale system.
Education
High School Diploma -
Francis Joseph Reitz High School
Evansville, IN05.2018
Skills
- Team Development
- Sales Leadership
- Customer Service
- Money Handling
- Recruitment
- Safe Food Handling
- Beverage Preparation
- Food Preparation
- Coffee Expertise
- Espresso Machine Operation
- Cash Handling
- Up-Selling
- POS Systems
- Mold Remediation
- Water Damage Assignments
- Friendly, Positive Attitude
Affiliations
- I enjoy listening to music
- I spend a lot of my free time playing guitar
- I love to spend time with family and friends
- I love traveling
Certification
- Food Handler Certification
- Food Management Certification
- Bartender License
Timeline
Bakery Assistant
Donut Bank Bakery & Coffee Shop
08.2023 - 09.2023
General Manager
Sam's Pizzeria
10.2022 - 04.2023
Barista/Bartender
Myriad Brewing Company
06.2022 - 09.2022
Sales Associate to Department Manager
Parlor Doughnuts
02.2020 - 06.2022
Technician
Restoration 1
06.2019 - 11.2019
Sales Associate
Culver's Restaurant
06.2017 - 02.2018
Sales Associate
Aqua Care Pool Service & The Billiard Shop
06.2016 - 05.2017
High School Diploma -
Francis Joseph Reitz High School
- Food Handler Certification
- Food Management Certification
- Bartender License
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