Summary
Overview
Work History
Education
Accomplishments
Timeline
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Wesley Green

Ft Worth,TX

Summary

Knowledgeable Manager skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Highly effective mentorship over more than 40 years. Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.

Overview

34
34
years of professional experience

Work History

Tech Trainer

Rush Enterprises
San Antonio, TX
06.1990 - 05.2024
  • Designed and developed training materials for Customers' techs. on site training and on going training and support.
  • Created multimedia presentations using PowerPoint, video conferencing tools and hard copy service manuals, which were eventually put on Disk and on Flash Drives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Proposed or approved modifications for projects
  • Recommended changes or improvements in existing training processes as needed.
  • Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires.
  • Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
  • Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Conducted site visits and follow up to verify progression and development of personnel.
  • Resolved escalated complaints from customers in a professional manner within established timelines.

National Service Manager

Rush Enterprises
San Antonio, Texas
01.1990 - 05.2024
  • Resolved escalated complaints from customers in a professional manner
  • Worked as an Extension/ extra eyes and ears for Peterbilt Motors' DCM's around the Country
  • Worked with Peterbilt Motors concerning build errors and quality issues, working toward a final solution
  • Worked with Peterbilt Motors and helped develop a Body Builder Manual to assist vocational body manufactures and custom upfitter's as to where and how to install PTOs , body to chassis mounting, electrical integration, with all the customer required parameters , for operator safety, public safety, equipment safety. equipment productivity.
  • Established Inspection Delivery System, for delivered quality

Education

High School Diploma -

Perry HS
Massillon, OH
05-1974

Peterbilt Training And Certification

Peterbilt Academy
Denton, TX

Accomplishments

  • Employee of the year in 2010
  • 30 years in 2020

Timeline

Tech Trainer

Rush Enterprises
06.1990 - 05.2024

National Service Manager

Rush Enterprises
01.1990 - 05.2024

High School Diploma -

Perry HS

Peterbilt Training And Certification

Peterbilt Academy

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Wesley Green