Wesley S. Haggard
Cincinnati,OH
Summary
Versatile Fortune 500 Sales Leader that has over-delivered and outpaced performance as the #top sales leader for a leading furniture and retail firm. Expert at business development and cold-calling for rapid expansion. SALES RECORD: Has a 16+ year track record of delivering over $800K+ in YOY sales growth despite a global pandemic and fierce online competition. CUSTOMER SUCCESS AND CLIENT SOLUTIONS: Expert at managing the complete life cycle of client solutions, from performing the cost and solution analysis to developing strategic YOY goals, implementation, and business metrics. CONSISTENTLY EXCEEDS GOALS: Considered a go-to specialist for generating sales growth. Innovates new strategies for closing sales, outbound calls, and sales development. REGIONWIDE FOOTPRINT: Track record of securing regional clientele by delivering stellar customer service management while building iron-clad deep relationships with clients.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager/Warehouse Manager
Arhaus The Loft
Florence KY
06.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted in recruiting, hiring and training of team members.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Created and maintained safe and secure work environments for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reported issues to higher management with great detail.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Design Consultant
Arhaus Furniture
Cincinnati, OH
12.2023 - 05.2024
- Prepared original and relevant options for clients suitable to individual requirements.
- Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval.
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Identified design requirements for each project.
Senior Sales Leader
Macy’s
01.2005 - 09.2023
- Top performing senior sales leader that has consistently ranked in the Top 10 in the region for furniture sales
- Recognized as a Million Dollar Sale Producer in 2021
- Develop, foster, and maintain a culture focused on the customer, enhancing the buying experience, and building relationships that grow revenue
- Conceptualized multiple events that grossed over 80K+
- Skyrocketed sales results in 2020 and doubled YOY team performance in 2021
- Supports and sustains a superior sales team that supports customer service excellence
- Aggressively expanded the company during Covid-19
- Delivers key account management and client retention
- Implemented sales strategies that laid the foundation to eclipse sales records by 10%+ to plan and improve positioning while reducing closing time
- Created over 100+ new opportunities through cold calling, campaigns, referrals, cross-selling, and Industry networking
- Collaborates with store executives to develop pricing and sales for the entire company
- Supported critical business operations, including recruitment, interviewing, and onboarding new employees
- Researches new ways to increase overall efficiency, utilize up-to-date technology, and reduce time to close sales accounts
- Builds customized 6–12-month sales forecasting plans that address benchmarks, KPIs, and resources required to achieve operational goals
- Serves as a company ambassador for on-site events and follows up with attendees after the event to expand our relationship and gather their feedback
- Developed a significant pipeline of future clients and referrals
- Developed and launched strategic and innovative marketing campaigns, including advertising research and recommendations; created client-specific marketing and sales promotion utilizing products/services offerings by the company
- Instrumental in driving business profits/revenues; implemented innovative ways to initiate marketing and sales to increase productivity
- Served an instrumental role in key account management and client retention
- Exemplifies hands-on management experience; utilized exceptional multitasking abilities and motivational skills to lead a group of people and to encourage staff to maximize profitability
- Identifies multiple areas of service process improvements
- Oversaw the repair of over 500+ tablets, mobile devices, and PCs
Assistant Manager/Sales Rep
Sun Glasses Hut
01.2002 - 01.2005
Education
Bachelor of Arts - English
University of Louisville
Skills
- Strategic Partnerships & Alliances
- Maintaining Visual Standards
- New Product Rollout
- Inventory Control
- Merchandising
- Coaching and Mentorship
- New Product Marketing and Service Launch
- Performance Management
- Prospecting
- Lead Generation
- Spearheading Key Projects
- Initiatives & Rollouts
- Contract Negotiations
- Purchasing
- Procurement
- Consultative Sales Techniques
- Sales Leadership
- Sales Software Training
- Key Account Management
Customersuccessandclientsolutions
Expert at managing the complete life cycle of client solutions, from performing the cost and solution analysis to developing strategic YOY goals, implementation, and business metrics.
Consistentlyexceedsgoals
Considered a go-to specialist for generating sales growth. Innovates new strategies for closing sales, outbound calls, and sales development.
Regionwidefootprint
Track record of securing regional clientele by delivering stellar customer service management while building iron-clad deep relationships with clients.
Additionalworkhistory
Assistant Manager/Sales Rep, Sun Glasses Hut, 01/01/02, 01/01/05
Salesrecord
Has a 16+ year track record of delivering over $800K+ in YOY sales growth despite a global pandemic and fierce online competition.
Timeline
Assistant Store Manager/Warehouse Manager
Arhaus The Loft
06.2024 - Current
Design Consultant
Arhaus Furniture
12.2023 - 05.2024
Senior Sales Leader
Macy’s
01.2005 - 09.2023
Assistant Manager/Sales Rep
Sun Glasses Hut
01.2002 - 01.2005
Bachelor of Arts - English
University of Louisville