Wesley Hamm
Louisville
Summary
Dynamic Infrastructure Engineer with 7 years of experience, adept at delivering robust technical support across financial services and healthcare sectors. Proficient in diagnosing and resolving complex hardware and software issues, coupled with a strong foundation in project management and leadership. Proven ability to collaborate effectively within large teams while implementing innovative solutions to enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
IT Infrastructure Engineer - AVP
Baird
05.2024 - Current
- MS Exchange Admin
- Escalation point for Service Desk members
- Group Policy Management.
- Monthly patching of servers.
- Physical and virtual server builds.
- Managing DNS and DHCP registries.
- Software packaging and deployment (SCCM).
- Active Directory Management.
- Clean up of vulnerabilities as assigned by our Security Team.
- Worked on a multi-year project to move physical file servers to cloud storage (Nasuni).
Service Desk Analyst
Baird
12.2019 - 05.2024
- Diagnose and triage incidents.
- On-site and in-person desktop technical support.
- Imaging computers.
- Troubleshooting an expansive software catalog.
- Working collaboratively with a large team in a high call volume setting.
- Root cause analysis of complex incidents.
- SME for printers and scanners.
- Dedicated trainer/technical interviewer
- Peer Mentor and technical leader
IT&S System Support Specialist
Lake Cumberland Regional Hospital
09.2017 - 11.2019
- Diagnose and resolve hardware and software issues.
- Provide technical support for 19 physician practices in the Lake Cumberland area.
- Worked with the technical operations team to design and implement a network/hardware layout for our mobile clinic
- Maintain physical hardware, such as servers, routers, and PCs
- Train nurses in tele-medicine program, which provides physician support to schools within the Pulaski County area
- Maintain Radwin microwave radio system
- Deliver multi-level software training for physicians within a classroom setting.
- Work closely with and report findings to upper management (CIO) to help day-to-day operations run smoothly.
Education
B.S. Information Technology Sciences - Info-Sec/CyberSecurity
University of The Cumberlands
Williamsburg, KY07.2024
M.S. Cyber Engineering - Cyber Security/Data Forensics
University of The Cumberlands
Williamsburg, KY07-2026
Skills
- Project Management
- Information Security
- Risk Analysis
- Digital Forensics
- Powershell
- SQL
- C#/Python
- Active Directory/Entra ID
Timeline
IT Infrastructure Engineer - AVP
Baird
05.2024 - Current
Service Desk Analyst
Baird
12.2019 - 05.2024
IT&S System Support Specialist
Lake Cumberland Regional Hospital
09.2017 - 11.2019
B.S. Information Technology Sciences - Info-Sec/CyberSecurity
University of The Cumberlands
M.S. Cyber Engineering - Cyber Security/Data Forensics
University of The Cumberlands
Similar Profiles
Claire DeakClaire Deak
Private Wealth Management Intern at BairdPrivate Wealth Management Intern at Baird
Abigail Berberich-SmithAbigail Berberich-Smith
Temporary Event Planner at BairdTemporary Event Planner at Baird
Davina BarlowDavina Barlow
IT Asset Management Specialist at BairdIT Asset Management Specialist at Baird
Dexter Thompson Jr.Dexter Thompson Jr.
Hardship Program Specialist at KFC FoundationHardship Program Specialist at KFC Foundation
Corey MaloneCorey Malone
Package Handler at UPSPackage Handler at UPS