Wesley Johnson
Memphis,TN
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Designer
84 Lumber
Memphis, TN
03.2021 - Current
- Identified design requirements for each project.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Incorporated sustainable designs into commercial projects.
Offload Team Leader
Fedex
Memphis, TN
12.2015 - 02.2021
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees.
- Assisted with new hire processing and existing training programs.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
Shift Leader
Tropical Smoothie Cafe
Hoover, AL
03.2014 - 12.2015
- Scheduled and directed staff in daily work assignments to maximize productivity
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Developed and maintained exceptional customer service standards.
SFPP Rep
State Farm
Birmingham, AL
10.2013 - 02.2014
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Demonstrated mastery of customer service call script within specified timeframes
- Addressed customer service inquiries in a timely and accurate fashion.
Agency Service Assistant
State Farm
Birmingham, AL
06.2013 - 10.2013
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Handled all media and public relations inquiries
- Served as central point of contact for all outside vendors needing to gain access to building.
Customer Service Rep
Environmental Express
Charleston, SC
08.2009 - 08.2010
- Resolved product issues and shared benefits of new technology
- Expressed appreciation and invited customers to return to the store
- Managed quality communication, customer support and product representation for each client.
Cashier
Chick-fil-A
Charleston, SC
11.2008 - 08.2009
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Assisted management with monthly inventory control and weekly stock ordering.
- Restocked and organized merchandise in front lanes
Education
No Degree - Computer Engineering
Clemson University
Clemson, SC 08.2010 - 03.2013
Skills
Maintaining safety
Managing unloading procedures
Maintaining equipment
Leading performances
Inspiring talent
Project Management
Timeline
Designer
84 Lumber
03.2021 - Current
Offload Team Leader
Fedex
12.2015 - 02.2021
Shift Leader
Tropical Smoothie Cafe
03.2014 - 12.2015
SFPP Rep
State Farm
10.2013 - 02.2014
Agency Service Assistant
State Farm
06.2013 - 10.2013
No Degree - Computer Engineering
Clemson University
08.2010 - 03.2013
Customer Service Rep
Environmental Express
08.2009 - 08.2010
Cashier
Chick-fil-A
11.2008 - 08.2009