Wesley Jones
Birmingham,AL
Summary
Motivated and energetic professional with a proven track record of inspiring and fostering positive team dynamics to achieve ambitious objectives. Committed to cultivating an open and communicative work environment that empowers employees to make meaningful contributions towards the overall success of the company.
Overview
7
7
years of professional experience
Work History
Contractor Relations Manager
Montgomery Transport LLC
Birmingham, AL
08.2023 - Current
- Supported succession planning by identifying drivers with high potential for career progression.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Tracked changes in computer system to keep records current and accurate.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Answered customer requests with information about product availability, shipping information and status updates.
Maintenance Manager
P&S Transportation Inc
Birmingham, AL
09.2020 - 08.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints for drivers.
- Accounts Payable
- Keep track of driver hours and miles to achieve maximum productivity in given hours.
- Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities for new vendors.
- Updated details in company database by keying in drivers information relating to breakdown issues and shop status.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Collaborated with other departments to verify completion of maintenance tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry drivers and vendors.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
- Managed over 90 calls per day.
- Decrease downtime by 20% due to preventative maintenance program.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
Terminal Manager
C&M Trucking
Jackson, MS
07.2018 - 09.2020
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
- Improved team productivity with targeted training sessions on new fleet management technologies.
- Reduced repair times with establishment of strategic partnerships with service providers.
- Enhanced compliance with transportation regulations through meticulous record-keeping and audits.
Dispatcher
C&M Trucking
Jackson, MS
05.2017 - 07.2018
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
- Improved driver retention rates through regular communication, feedback sessions, and timely resolution of any grievances or concerns.
Education
Associate of Applied Science - Welding Technology
East Mississippi Community College
04.2018
Skills
- Microsoft Office 365
- Email communications
- Leadership and People Development
- Analytical and Critical Thinker
- Customer Relationship Management
- Deadline Management
- Problem-Solving
- Call Center Operations
- Conflict Resolution
- Attention to Detail
- Self-Motivated
Timeline
Contractor Relations Manager
Montgomery Transport LLC
08.2023 - Current
Maintenance Manager
P&S Transportation Inc
09.2020 - 08.2023
Terminal Manager
C&M Trucking
07.2018 - 09.2020
Dispatcher
C&M Trucking
05.2017 - 07.2018
Associate of Applied Science - Welding Technology
East Mississippi Community College