Wesley Kibben
Portland,OR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated firearms professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Firearms Store Manager
Martin Arms
02.2018 - 12.2022
- Provided a comprehensive firearm knowledge base for the company.
- Ensured invaluable customer service skills to provide customer satisfaction with every purchase and interaction.
- Managed store organization, maintenance and purchasing functions.
- Followed company firearm safety policies and procedures implicitly to ensure a safe environment for customers as well as fellow employees.
- Responsible for stocking the inventory of handguns, long guns, ammunition, reloading supplies and firearm accessories.
- Provided valuable information to first time gun buyers to help them make the most logical and informed purchase possible.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Pest Control Technician
Tnt Exterminating
01.2015 - 01.2018
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
Truck Driver
Swift Transportation
01.2013 - 02.2015
- Managed proper loading and unloading of cargo, adhering to weight limits and securing loads for safe transport.
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
- Completed regular maintenance checks on the truck to prevent breakdowns and reduce downtime.
- Safely navigated various weather conditions and road hazards, prioritizing the safety of cargo and fellow motorists.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Education
Bachelor of Arts - Environmental Education
The Evergreen State College
Olympia, WA06.2013
High School Diploma -
Vernonia High School
Vernonia, United States06.2009
Skills
- Attention to detail
- Strong verbal communication
- Fantastic customer service
- Safe Driving Practices
- Emergency response readiness
- Route Management
- Clean Driving Record
- Appointment Scheduling
Certification
Pesticide and Structural Pest Inspector License
Washington State Department of Agriculture
Class A CDL
Doubles/Triples Hazmat License
Timeline
Retail Firearms Store Manager
Martin Arms
02.2018 - 12.2022
Pest Control Technician
Tnt Exterminating
01.2015 - 01.2018
Truck Driver
Swift Transportation
01.2013 - 02.2015
Bachelor of Arts - Environmental Education
The Evergreen State College
High School Diploma -
Vernonia High School
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