Wesley Lemonds
Murfreesboro,TN
Summary
Reliable Plant Engineer with many years of experience in facilities. Known for designing optimally efficient operational frameworks without sacrificing employee health or wellbeing. Dedicated to maintaining safe, productive work environments that exceed business goals and enriching personnel.
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. Dedicated automotive technician with several years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills.
Overview
11
11
years of professional experience
Work History
Outside Field Plant Engineer
Integrity Consulting Solutions
Murfreesboro, TN
07.2020 - 07.2024
- Engineered fiber optic routes to serve residential and business, both aerial and underground.
- Inspected telephone poles to ensure they met RUS codes and regulation.
- Ensured all telecommunications companies were in RUS codes and regulation.
- Trained all new employees.
- Preformed own QC on own jobs.
- Team lead for last two years.
- Ensured all anchor and down guys were proper size for RUS codes and regulation to meet there standard.
Service Advisor
Toyota of Murfreesboro
Murfreesboro, TN
01.2018 - 11.2020
- Quoted and sold service to customers for vehicles.
- Preformed warranty work for customers.
- Set up appointments and took walk-ins.
- Preformed quality customer service.
Service Technician
Toyota of Murfreesboro
Murfreesboro, TN
06.2013 - 01.2018
- Preformed various degrees of mechanical work on vehicles.
- Toyota Mechanic Certified
- Toyota Maintenance Certified
Education
High School Diploma -
Riverdale High School
Murfreesboro, TN05-2013
Skills
- Telecommunications Systems
- AutoCAD proficiency
- Production Planning
- Site surveys
- All on the job learning for my experience
- Price Quoting
- Service Recommendations
- Service Estimates
- Technical Support
- Computer Skills
- Customer Service
- Repairs Scheduling
- Customer Retention
- Data Entry
- Documentation And Reporting
- Quality Control
- Clerical Support
- Cost Estimation
- Strong Work Ethic
- Product Training
- Team Collaboration
- Records oversight
- Attention to Detail
- Records Maintenance
- Handling Customer Complaints
- Order Fulfillment
- Data Processing
- Complaint resolution
- Repair Quality Inspections
- Excellent Communication
- Performance Goals
- Warranty Claims Process Management
- Reporting and documentation
- Multitasking and Organization
- Customer Relationship Management
- Service Order Flow
- Service Scheduling
- Mechanical Aptitude
- Call Center Operations
- Work Order Interpretation
- Progress Reporting
- Tech-Savvy
- Technical knowledge
- Sales expertise
- Listening Skills
- Conflict Resolution
- Customer consulting
- Quality Inspection
- Workflow Management
- Records Management
- Program follow-up and assessment
- Process Improvements
- Vehicle Inspection
- Calibration understanding
- Ticket writing
- Changing Oil
- Tire mounting and balancing
- Bay maintenance
- Estimating Work
- Job Scheduling
- Alignments experience
- Engine overhauls
- Inspecting vehicles
- Parts Replacement
- System repairs
- Preventive Maintenance
- Hazardous waste management
- Drivetrain and Axle Installation
- Road-Worthiness Evaluations
- Ordering Supplies
- Drivability issues
- Writing work tickets
- Safety awareness
- Suspension Systems
- Detecting refrigerant leaks
- Coolant flushes
- Honda and Toyota vehicles experience
- Heavy Lifting
- Calibrating instruments
- Engine repair
- Customer Relationship Management (CRM)
- Refurbishing skills
- Replacing parts
- Automatic transmissions
- Electrical Systems
- Heating and Air Conditioning
- Purchasing Parts and Inventory
- Relaying Complex Information
- Brake Systems
- Diagnostic abilities
- Relationship Building
- Quality Assurance
- Maintenance Scheduling
- Problem-Solving
- Hazmat knowledge
- Installing equipment
- Preparing Work Orders
- Contract Negotiation
- Maintaining records
- Operating pneumatic tools
- Troubleshooting and diagnostics
- Suspension systems understanding
- Diagnostic Assessment
- Brake systems knowledge
- Soldering skills
- Hand and power tools
- Electrical understanding
- Customer Relations
- Coolant System Control
- Flexible Schedule
- Troubleshooting skills
- Vehicle inspections
- Replacing Filters
- Roadside Repair
- Gasket replacements
- Inventory Auditing
- Automotive Engineering
- Remote service
Timeline
Outside Field Plant Engineer
Integrity Consulting Solutions
07.2020 - 07.2024
Service Advisor
Toyota of Murfreesboro
01.2018 - 11.2020
Service Technician
Toyota of Murfreesboro
06.2013 - 01.2018
High School Diploma -
Riverdale High School
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