Wesley Mathis
Yukon,OK
Summary
I am a skilled IT professional with expertise in technical troubleshooting, system maintenance, and IT support. Adept at managing both routine and complex repairs, with a proven ability to implement tailored solutions. Strong communicator with hands-on experience in networking, hardware installation, and customer-focused problem-solving. Also, resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.
Overview
4
4
years of professional experience
Work History
IT Technician
Sugar Creek Casino
Hinton, OK
11.2023 - Current
- Configured and maintained servers and network equipment, including routers and switches, to optimize performance
- Delivered expert support for Microsoft products, including Windows OS and Office Suite, ensuring seamless operation and troubleshooting
- Designed and implemented an internal ticketing system to streamline issue tracking and resolution
- Installed, configured, and managed printers and phone systems for diverse operational needs
- Ran and organized network cabling to enhance connectivity across office spaces
- Leveraged VMware to configure and manage virtualized environments for business operations
- Diagnosed and resolved hardware and software issues, minimizing operational downtime
- Partnered with clients to implement customized IT solutions while providing outstanding customer service
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
- Created internal Ticketing System
- Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Service Technician
Pro Lawn
Weatherford, Oklahoma
07.2020 - 10.2023
- Documented repair order work, test procedures, and results to ensure efficient tracking of tasks
- Diagnosed, serviced, and repaired products to restore functionality effectively
- Provided superior customer service through open, accurate, and professional communication
- Determined necessary parts for repairs and managed timelines to meet client needs
- Collaborated with customers, dealers, and sales representatives to schedule services
- Maintained comprehensive service records by completing all required forms and reports
Education
Bachelor of Science (B.S.) - Interdisciplinary Studies
Southwestern Oklahoma State University
Weatherford, OK05.2021
Associate of Applied Science -
Independence Community College
Independence, KS07-2018
Skills
- Equipment Troubleshooting
- Quality Assurance
- VMware Configuration and Management
- Network and System Configuration
- Internal Ticketing System Development
- Running Network Cables and Infrastructure Setup
- Installing Printers and Phone Systems
- Preventive Maintenance
- Work Documentation
- Customer Service
- Application installations
- Software updating
- Desktop technical support
- Mobile device management
- Virtualization technologies
- Software deployment management
- Server maintenance
- Remote support
- Operating system management
- Technical support
- Network maintenance
- Helpdesk services
Timeline
IT Technician
Sugar Creek Casino
11.2023 - Current
Service Technician
Pro Lawn
07.2020 - 10.2023
Bachelor of Science (B.S.) - Interdisciplinary Studies
Southwestern Oklahoma State University
Associate of Applied Science -
Independence Community College
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