Wesley Matthews
Kyle,TX
Summary
Licensed Master Social Worker with extensive experience in case management, crisis intervention, student support, housing programs, veteran services, and interdisciplinary coordination. Skilled in intake interviewing, eligibility assessments, resource navigation, program development, and high-volume service delivery across medical, social, and educational systems. Proven ability to independently build programs, create simplified instructional tools, manage complex caseloads, and collaborate across departments to remove barriers and improve outcomes. Brings the perspective of a TXST alumnus who progressed from early childhood special education to completing an MSW and MBA—modeling resilience, resourcefulness, and student-centered support.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Hospice & Home Health Social Worker
JOL Healthcare
12.2024 - Current
- Conducted comprehensive psychosocial assessments, identifying medical, financial, housing, transportation, and mental-health barriers while coordinating interdisciplinary care plans for high-risk patients and caregivers.
- Created picture-based medication lists and simplified medical instruction guides to improve patient comprehension, reduce care delays, and support clinical team goals.
- Developed and modified resource systems, step-by-step scripts, and staff-ready guides that improved workflow clarity and strengthened team coordination.
- Secured over $30,000 in medical bill relief, multiple mobility devices, home modifications, and Medicare/Medicaid approvals while maintaining strict HIPAA and Medicare compliance.
Instructor (Welding, Carpentry, Building Trades)
Gary Job Corps
07.2024 - 12.2024
- Coordinated daily operations across eight construction trades, overseeing tool inventory, safety compliance, LMS documentation, attendance accuracy, and student progress tracking.
- Conducted intake-style assessments, provided crisis response, and connected students to financial, mental-health, housing, and workforce resources.
- Designed and implemented ETARS study guides that simplified dense academic requirements, improving student success metrics and contributing to cohort best‑ever completion speeds.
- Collaborated with instructors, counseling staff, and leadership to resolve concerns, correct LMS documentation errors, and strengthen cross-department communication.
PSH Program Coordinator
Family Elder Care
09.2023 - 01.2024
- Supervised five case managers, coordinated caseload assignments, and ensured rent collection, housing stability, and compliance with agency and funder policies.
- Led crisis response for high-risk clients—including overdose death, parole violation, and mental-health emergencies—while collaborating with APS, mobile crisis units, landlords, treatment centers, and the VA.
- Reviewed and approved progress notes, Care/Service Plans, FAR requests, incident reports, and database entries to maintain accuracy, HIPAA compliance, and program integrity.
- Developed onboarding materials, policies, procedures, and quarterly trainings; facilitated team meetings and conducted employee experience surveys to improve service delivery and staff performance.
Housing Case Manager
H.O.M.E. Center
03.2022 - 01.2024
- Conducted intake assessments and case coordination for 60+ unhoused clients, including 22 veterans, connecting individuals to housing programs, vocational training, treatment services, and community supports.
- Utilized HMIS and UNITE US systems to track referrals, maintain accurate documentation, and secure federal grants and partnerships.
- Provided crisis intervention and advocacy for justice-involved clients, coordinating parole requirements, mediating CPS/law-enforcement encounters, and reducing recidivism.
- Secured eight HUD-VASH vouchers, influenced federal policy implementation, and negotiated a $2.7M rehousing partnership while representing the organization through media interviews and fundraising events.
Program Coordinator
Countywide Rental Assistance Program
06.2021 - 01.2022
- Designed and launched a $6.7M rental assistance program within three weeks, creating workflows, intake systems, and compliance procedures from the ground up.
- Managed 1,768 client applications, coordinated workloads across a four-person-under-25 team, and oversaw auditing, documentation accuracy, and payment approvals.
- Developed the Community Assistance & Hotel Program, enrolling 40+ clients in under three months and organizing mass enrollment events serving 10–35 clients per session.
- Processed CAP, emergency rent, utility, and rental assistance packages with zero substantiated legal findings in a highly visible public program.
Veteran Services Caseworker
Hays County Veteran Services
07.2020 - 06.2021
- Conducted intake assessments and screenings to identify veteran needs, determine eligibility, and ensure consistent success rates across all intake methods.
- Interpreted federal grant policies, aligned internal procedures, and authored outcome-based change packages resulting in grant renewal and increased program funding.
- Coordinated case management and resource navigation for veterans seeking housing, financial assistance, mental-health treatment, and benefits access.
- Secured placements for veterans in the first San Marcos in-patient treatment program, enabling three veterans to complete free 90-day treatment cycles.
Student Eliminations Supervisor
383rd Medical Training Squadron
05.2012 - 04.2013
- Conducted bi-weekly intake interviews with students facing discharge, identifying academic, behavioral, and psychosocial barriers and reducing disciplinary interventions.
- Delivered motivational interviewing and coaching, developing collaborative action plans that decreased student separations and improved engagement.
- Guided students in creating congressional letters and personal improvement plans to strengthen advocacy during discharge review processes.
- Partnered with training leadership to monitor progress, resolve concerns, and improve retention and crisis-response outcomes.
First Sergeant (Human Resources Manager)
United States Air Force
05.2005 - 05.2012
- Conducted unbiased organizational-level investigations using holistic, evidence-based review processes to ensure equitable outcomes and policy compliance.
- Managed all derogatory personnel information files with flawless accuracy, preventing missed promotions, training opportunities, and recognition.
- Led crisis response during an Active-Duty suicide, coordinating immediate mental-health support and arranging family travel within eight hours.
- Monitored members undergoing addiction counseling, providing structured follow-up and resource navigation that resulted in 85% returning to duty or separating without further incidents.
Education
MBA - Business Administration & Management
Texas State University
San Marcos, TX05-2024
Master of Arts - Social Work
Texas State University
San Marcos, TX12-2019
Bachelor of Arts - Social Work
Texas State University
San Marcos, TX05-2018
Associate of Arts - Social Work
Austin Community College
08-2017
Skills
- Process Development & Optimization
- Student Support Strategies
- Cross‑Functional Collaboration
- Documentation & Compliance
- Training & Enablement
- Student Support Strategies
- Continuous Improvement
- HMIS, UNITE US, Student LMS
- Program Coordination
- Data Tracking & Reporting
Certification
- LMSW - Licensed Medical Social Worker
Timeline
Hospice & Home Health Social Worker
JOL Healthcare
12.2024 - Current
Instructor (Welding, Carpentry, Building Trades)
Gary Job Corps
07.2024 - 12.2024
PSH Program Coordinator
Family Elder Care
09.2023 - 01.2024
Housing Case Manager
H.O.M.E. Center
03.2022 - 01.2024
Program Coordinator
Countywide Rental Assistance Program
06.2021 - 01.2022
Veteran Services Caseworker
Hays County Veteran Services
07.2020 - 06.2021
Student Eliminations Supervisor
383rd Medical Training Squadron
05.2012 - 04.2013
First Sergeant (Human Resources Manager)
United States Air Force
05.2005 - 05.2012
Master of Arts - Social Work
Texas State University
Bachelor of Arts - Social Work
Texas State University
Associate of Arts - Social Work
Austin Community College
MBA - Business Administration & Management
Texas State University