Wesley Rowe
Brooklyn,NY
Summary
People-friendly Fragrance Specialist with excellent interpersonal and customer engagement skills promoting 5+ years of experience in high-volume retail environments. Highly effective and knowledgeable in techniques used to close sales opportunities.
Overview
9
9
years of professional experience
Work History
Server
Cafe Spaghetti
2023.09 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Store Manager
Pickwick’s Mercantile, LLC
2015.10 - Current
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Trained and managed associates in customer service and sales techniques.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Managed inventory control processes to restore backstock, control costs and maintain sales floor levels to meet customer needs.
Server Shift Leader
Chive Sea Bar & Lounge
2020.10 - 2023.06
- Provided exceptional table service while overseeing other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Neutralized customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Architecture
Rensselaer Polytechnic Institute
Troy, NYSkills
- Olfactory Knowledge
- Customer Service Management
- Retail Store Operations
- Merchandise Display
- Client Relationship Building
- Personnel Training
- Guest Satisfaction
Timeline
Server
Cafe Spaghetti
2023.09 - Current
Server Shift Leader
Chive Sea Bar & Lounge
2020.10 - 2023.06
Assistant Store Manager
Pickwick’s Mercantile, LLC
2015.10 - Current
Architecture
Rensselaer Polytechnic Institute
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