Wesley Shiflar
Rock Springs,WY
Summary
Accomplished Body Shop Manager with a proven track record at Rock Springs Auto Body, enhancing operational efficiency and customer satisfaction. Expert in automotive repair and adept at staff training and development. Demonstrated success in streamlining repair processes, significantly improving service quality, and fostering team excellence. Skilled in safety management and proficient in estimating, ensuring top-notch department oversight.
Overview
30
30
years of professional experience
Work History
Body Shop Manager
Rock Springs Auto Body
02.1994 - Current
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Removed dents, filled in cracks, and painted car exteriors to restore appearance and condition.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
- Overseeing of basic tasks and assuring the quality repairs.
Education
High School Diploma -
Rock Springs High School
Rock Springs, WY04.1986
Skills
Automotive Repair Knowledge
Staff Training and Development
Safety Management
Training and coaching
Quality Control
Time Management
Proficient in Estimating
Decision-Making
Effective leader
Performance Evaluations
Department Oversight
Timeline
Body Shop Manager
Rock Springs Auto Body
02.1994 - Current
High School Diploma -
Rock Springs High School
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