Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Perez

Killeen,TX

Summary

Service-driven Body Shop Manager bringing 13+ years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention.

Overview

4
4
years of professional experience

Work History

Body Shop Manager

Lonestar Collision
03.2022 - Current
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Supervised and managed shop operations and tasks.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
  • Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promotion sales.

Estimator

Gerber Collision Center
10.2021 - 03.2022
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
  • Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
  • Handled customer inquiries and suggestions courteously and professionally.

Estimate Auditor

Alacrity Solutions
08.2019 - 10.2021
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements.
  • Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
  • Planned and executed follow-up audits at appropriate intervals.
  • Interviewed auditees to gather data needed to conduct audits.
  • Consulted clients on internal control systems development and audit program improvements.

Education

High School Diploma -

C E Ellison High School
Killeen, TX
06.1986

Skills

  • Business Relationships
  • Quality Control
  • CCC-ONE Expertise
  • Conflict resolution
  • Organizational skills
  • Time management
  • Attention to detail
  • Estimating expertise
  • Automotive repair knowledge
  • Insurance claim handling
  • Collision repair proficiency
  • Customer service excellence
  • Quality assurance
  • Vendor relations

Languages

Spanish
Native or Bilingual

Timeline

Body Shop Manager

Lonestar Collision
03.2022 - Current

Estimator

Gerber Collision Center
10.2021 - 03.2022

Estimate Auditor

Alacrity Solutions
08.2019 - 10.2021

High School Diploma -

C E Ellison High School

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Carlos Perez