Wesley Sullivan
Mobile,AL
Summary
Strong employee and leader that excels in promoting technical proficiency, identifying and resolving problems, and creating customer loyalty through excellent customer relationship management. Passionate about increasing team cohesion and process efficiency, while decreasing unnecessary costs and wasted time. Dedicated to finding new ways to increase overall performance and efficiency in every possible aspect of business operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
West Marine
04.2020 - 05.2023
- Mentored and trained team members to enhance professional development, technical knowledge, and accountability in the workplace.
- Used industry expertise, customer service skills and analytical nature to anticipate and resolve customer concerns, resulting in increased customer loyalty.
- Developed high proficiency with various skills required to execute store operating tasks, some of which include: POS System Operations, Visual Merchandising, Complex Customer Service, Sales, and Inventory Receiving and Management.
United States Marine
United States Marine Corps Reserve
05.2018 - 11.2022
- Applied effective time management techniques to meet tight deadlines in fast-paced environments.
- Developed strong communication and organizational skills through various Leadership Roles and Team Exercises.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Bat Boy
Mobile BayBears Professional Baseball Organization
04.2017 - 09.2017
- Managed various hospitality services for all players, coaches, and league staff before, during, and after home games.
- Won the "Bat Boy of the Year" Award for the entire Southern Region of AA professional baseball.
- Retrieved players' bats and equipment when the game flow required them to leave said items at home plate.
Education
Bachelor of Science - Electrical Engineering
The University of South Alabama
Mobile, AL05.2025
Skills
- Filling Leadership Roles
- Workload Management and Delegation
- Customer Relationship Management (CRM)
- Problem Identification and Resolution
- Merchandising and Sales
- Increasing Process Efficiency
- Employee Coaching and Mentoring
- Adapting Quickly and Efficiently
- Money Handling and POS Systems (SalesForce)
- MS Office and Other Computer Proficiencies
Accomplishments
- Obtained status as an Eagle Scout, developing and managing a 10-person effort to implement a community service project at 16 years old.
- Became a Certified SCUBA Diver.
- Became a United States Marine.
- Consistently was the top performer in sales metrics, customer satisfaction metrics, and volume of work completed in Assistant Manager position at West Marine.
- Awarded "Bat Boy of the Year" Award for the entire Southern Region of AA Professional Baseball in 2017.
Certification
- CUI Classification - 2023
- MS Office Products - 2019
- Export Control Compliance - 2023
- WM Merchandising Course - 2023
Timeline
Assistant Manager
West Marine
04.2020 - 05.2023
United States Marine
United States Marine Corps Reserve
05.2018 - 11.2022
Bat Boy
Mobile BayBears Professional Baseball Organization
04.2017 - 09.2017
Bachelor of Science - Electrical Engineering
The University of South Alabama
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