Wesley Underwood

• Handled all system replacements, indoor air quality or ductwork replacement estimate jobs for both residential and commercial.

• Reached a milestone of 1.4 million dollars in sales revenue during the first year of employment.

• Managed service calls throughout standard and after-hours.

• Contributed to team effectiveness by sharing service and sells knowledge with other technicians.

• Generated comprehensive quotations during each service appointment.

• Addressed and resolved various customer issues related to system performance and indoor air quality issues.

• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Leveraged proven sales methods to increase revenue and surpass sales objectives.
• Engaged customers with friendly conversation to uncover needs and build trust.
• Used consultative sales approach to understand and meet customer needs.

• Troubleshot equipment failures and remedied problems to restore functionality.
• Analyzed machinery and tested electrical systems and wiring to identify faults and resolve issues impeding performance.
• Understood and read technical manuals and blueprints.

• Traveled to job sites for both scheduled and emergency appointments.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Repaired and replaced motors, bearings and belts.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Filled out detailed work orders for each job completed.
• Evaluated status of refrigeration liquids for safety and compliance purposes.
• Kept accurate records of time and materials used for each job to compile into service reports.
• Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
• Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
• Worked overtime, holidays and weekends to accommodate company needs.