Cliffford Lee
Gladstone,Oregon
Summary
Skilled Sales and Service Technician with comprehensive knowledge of troubleshooting, repairing, and maintaining various types of equipment. Strong in fostering client relationships and providing exceptional customer service. Notable skills include problem-solving, technical aptitude, team collaboration, and customer-oriented communication. Previous work resulted in improved systems efficiency and increased customer satisfaction ratings.
Overview
8
8
years of professional experience
Work History
Sales and Service Technician
LES SHWAB
Happy Valley, OR
11.2024 - Current
- Conducted vehicle inspections to ensure safety and performance standards.
- Collaborated with team members to improve service efficiency and workflow.
- Processed customer transactions using point-of-sale systems accurately.
- Responded promptly to customer inquiries related to product use or installation issues.
- Calibrated and realigned advanced driver-assistance systems (ADAS).
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted testing of software and systems to ensure quality and reliability.
- Diagnosed and repaired equipment malfunctions efficiently and effectively.
- Conducted service appointments to diagnose and fix problems.
- Logged services performed in service ticket system.
- Tested repaired items to ensure functionality before returning them to customers.
- Assembled components into complete systems following blueprints or other instructions.
Automotive Technician class C
SUBARU
Oregon City, Oregon
04.2022 - 10.2024
- Inspected vehicle engines and other components to identify potential issues.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Maintained a clean working environment at all times.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Attended technical training courses when available to increase knowledge base.
- Performed drive ability tests on vehicles after repairs were completed.
- Performed routine maintenance tasks, including oil changes and tire rotations.
- Conducted repairs on various automotive systems, including brakes, vehicle engines and transmissions.
- Diagnosed vehicles using advanced computer diagnostic tools and software.
DELIVERY DRIVER
Parts Authority
Tualatin, Oregon
11.2021 - 04.2022
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Received daily delivery instructions and route assignments from dispatch.
- Monitored fuel level throughout shift and refueled when necessary.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Automotive Technician
Joe's Automotive repair
Gladstone, Oregon
06.2018 - 09.2021
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
Education
High School Diploma -
KAPAA HIGH SCHOOL
Kapaa, HISkills
- Customer service
- Parts ordering
- Vehicle inspection
- Sales quota achievement
- Upselling
- Customer satisfaction
- Parts knowledge
- Service documentation
- Brake systems understanding
- Suspension systems understanding
- Steering systems
- Professional demeanor
- Maintenance and repair
- OSHA requirements
- Repair techniques
- Troubleshooting and Diagnostics
- ADVANCED DRIVER-ASSISTANCE SYSTEMS
- Diagnostic testing
Timeline
Sales and Service Technician
LES SHWAB
11.2024 - Current
Automotive Technician class C
SUBARU
04.2022 - 10.2024
DELIVERY DRIVER
Parts Authority
11.2021 - 04.2022
Automotive Technician
Joe's Automotive repair
06.2018 - 09.2021
High School Diploma -
KAPAA HIGH SCHOOL