Wesley Whitehead
Idaho Falls,ID
Summary
To lead with integrity, collaboration, and excellence, leveraging my strengths in problem-solving, communication, creativity, and leadership. Ongoing dedication to the mission of the American Red Cross; including continuous learning and growth, leading others, and creating productive solutions.
Overview
13
13
years of professional experience
Work History
Manager, Technical Training Operations
American Red Cross Blood Services
11.2023 - Current
- Achieved significant improvements in training by establishing a technical training operations team that aligned with the NCR1517 training modernization goals.
- Delivered high-quality training support and services for Supply Chain and Service Delivery partners.
- Enhanced demand planning and OJI/VOJI processes.
- Advanced continuous improvement initiatives, resulting in increased efficiency and better learner outcomes.
- Drive data-informed decision-making by tracking key performance indicators to measure training effectiveness.
- Analyzed customer feedback and resolved concerns, leading to satisfaction and alignment with training objectives.
- Directed team through successful merger with Collection Education, ensuring seamless integration through difficult circumstances.
- Managed and motivated employees to be productive and remain engaged in work during times of change and uncertainty.
Manager, Technical Training
American Red Cross Blood Services
10.2013 - 11.2023
- Oversaw daily operations of manufacturing education to enhance Supply Chain and Service Delivery efficiency.
- Conducted comprehensive assessments with leadership to determine training needs, coordinating instructor support to enhance Supply Chain and Service Delivery operations.
- Oversee management and performance of 18 direct reports, plus managing additional 12 staff for 6 months
- Managed cross-functional team to maintain regulatory compliance with FDA, AABB, and CLIA requirements.
- Streamlined blood collection processes to increase efficiency and reduce wait times for donors.
- Facilitated training initiatives for external departments and clients.
- Led high-impact projects and workstreams focused on training modernization and bioarch initiatives.
- Annually achieved >90% participation and manager effectiveness scores in annual Employee Experience surveys, reflecting strong team engagement and leadership impact
Education
Bachelor of Business Administration And Management -
Western Governors University
Salt Lake City, UT09-2025
Associate of Science -
Utah Tech University
St. George, UT05-2003
Skills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Task delegation
- Operations management
- Cross-functional teamwork
- Staff development
- Clear communication
- Problem-solving
- Positive attitude
- Adaptability and flexibility
Timeline
Manager, Technical Training Operations
American Red Cross Blood Services
11.2023 - Current
Manager, Technical Training
American Red Cross Blood Services
10.2013 - 11.2023
Bachelor of Business Administration And Management -
Western Governors University
Associate of Science -
Utah Tech University