Wesley Whitehead
Idaho Falls,ID
Summary
To lead with integrity, collaboration, and excellence, leveraging my strengths in problem-solving, communication, creativity, and leadership. Ongoing dedication to the mission of the American Red Cross; including continuous learning and growth, leading others, and creating productive solutions.
Overview
13
13
years of professional experience
Work History
Manager, Technical Training Operations
American Red Cross Blood Services
Idaho Falls, ID
11.2023 - Current
- Achieved significant improvements in training by establishing a technical training operations team that aligned with the NCR1517 training modernization goals.
- Delivered high-quality training support and services for Supply Chain and Service Delivery partners.
- Enhanced demand planning and OJI/VOJI processes.
- Advanced continuous improvement initiatives, resulting in increased efficiency and better learner outcomes.
- Drive data-informed decision-making by tracking key performance indicators to measure training effectiveness.
- Analyzed customer feedback and resolved concerns, leading to satisfaction and alignment with training objectives.
- Directed team through successful merger with Collection Education, ensuring seamless integration through difficult circumstances.
- Managed and motivated employees to be productive and remain engaged in work during times of change and uncertainty.
Manager, Technical Training
American Red Cross Blood Services
Salt Lake City, UT
10.2013 - 11.2023
- Oversaw daily operations of manufacturing education to enhance Supply Chain and Service Delivery efficiency.
- Conducted comprehensive assessments with leadership to determine training needs, coordinating instructor support to enhance Supply Chain and Service Delivery operations.
- Oversee management and performance of 18 direct reports, plus managing additional 12 staff for 6 months
- Managed cross-functional team to maintain regulatory compliance with FDA, AABB, and CLIA requirements.
- Streamlined blood collection processes to increase efficiency and reduce wait times for donors.
- Facilitated training initiatives for external departments and clients.
- Led high-impact projects and workstreams focused on training modernization and bioarch initiatives.
- Annually achieved >90% participation and manager effectiveness scores in annual Employee Experience surveys, reflecting strong team engagement and leadership impact
Education
Bachelor of Business Administration And Management -
Western Governors University
Salt Lake City, UT09-2025
Associate of Science -
Utah Tech University
St. George, UT05-2003
Skills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Task delegation
- Operations management
- Cross-functional teamwork
- Staff development
- Clear communication
- Problem-solving
- Positive attitude
- Adaptability and flexibility
Timeline
Manager, Technical Training Operations
American Red Cross Blood Services
11.2023 - Current
Manager, Technical Training
American Red Cross Blood Services
10.2013 - 11.2023
Bachelor of Business Administration And Management -
Western Governors University
Associate of Science -
Utah Tech University