Wesley Palmer
Fayetteville,US
Summary
Dynamic management professional with a proven track record of streamlining processes and driving high-performing teams toward success. Recognized for strong analytical skills and a steadfast commitment to achieving measurable results while fostering a culture of collaboration and operational efficiency. Expertise in strategic planning and process improvement ensures alignment with organizational goals and adaptability to evolving needs. A results-oriented leader dedicated to cultivating an environment of accountability and excellence, empowering teams to excel in their objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
BP Family Fare Gas Station
01.2025 - 09.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Refuel
01.2024 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Manager (CSM)
Food Lion
01.2023 - 12.2023
- Cash handling
- Lotto
- Western Union handling
- Customer service
- End of day reports
- Watching labor
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
General Manager
Popeye's Restaurants
01.2023 - 12.2023
- Scheduling
- Check orders
- Sales reports
- Inventory counts
- Hiring
- Onboarding new hires
- Watching labor
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Food Service Manager
Chipotle Mexican Grill
01.2021 - 12.2023
- Managing staff
- Nightly Inventory
- Customer Service
- Handling Cash
- Truck Orders
- Food Production
- Training / On Boarding New Employees
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
Shift Leader/Manager
Bell American
01.2020 - 12.2021
- Managing staff
- Nightly Inventory
- Customer Service
- Handling Cash
Asst Mgr
Pizza Hut
01.2019 - 12.2020
- Cash handling
- Production training new employees
- Inventory
- Customer service
- Drivers pay out
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
Deli Trainer
Sprouts Farmers Market
01.2018 - 12.2019
- Production
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Deli Trainer
Publix Supermarket
01.2010 - 12.2018
- Customer service
- Inventory
- Production
- Training new employees
- Truck orders
- Stocking
- Multi-train
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Asst Mgr
Waffle House
01.2005 - 12.2010
- Customer service
- Cook
- Cash handling
- Inventory
- Training new employees
- Truck orders
- Serve
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
Education
High School Diploma -
Apopka High School
Apopka, FL01.1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Complex Problem-solving
- Goal setting
- Documentation and reporting
- Operations management
- Staff development
- Shift scheduling
- Sales management
- Performance evaluations
- Employee onboarding
- Coaching and mentoring
Certification
- Driver's License, Valid
- ServSafe, 12/19, 12/24
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid sick leave401k matchPaid time offFlexible work hoursWork from home optionCompany CulturePersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work weekTimeline
Manager
BP Family Fare Gas Station
01.2025 - 09.2025
Assistant Manager
Refuel
01.2024 - 12.2024
Customer Service Manager (CSM)
Food Lion
01.2023 - 12.2023
General Manager
Popeye's Restaurants
01.2023 - 12.2023
Food Service Manager
Chipotle Mexican Grill
01.2021 - 12.2023
Shift Leader/Manager
Bell American
01.2020 - 12.2021
Asst Mgr
Pizza Hut
01.2019 - 12.2020
Deli Trainer
Sprouts Farmers Market
01.2018 - 12.2019
Deli Trainer
Publix Supermarket
01.2010 - 12.2018
Asst Mgr
Waffle House
01.2005 - 12.2010
High School Diploma -
Apopka High School
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