Weslie Daout
Delray Beach,FL
Summary
Dedicated hospitality professional with a strong background at Boca Raton Resort & Beach Club, excelling in customer service and teamwork. Proven expertise in deep cleaning and health compliance, enhancing guest satisfaction through meticulous attention to detail and effective communication. Recognized for implementing process improvements that elevated service quality during high-demand events.
Overview
2026
2026
years of professional experience
Work History
Housekeeper
Opal Grand Resort & Spa
Delray Beach, FL
2021 - Current
- Maintained cleanliness and organization of guest rooms to ensure optimal guest satisfaction.
- Operated cleaning equipment efficiently to uphold facility standards.
- Assisted in inventory management of cleaning supplies, ensuring availability for daily operations.
- Collaborated with team members to execute deep cleaning protocols during off-peak hours.
- Conducted routine inspections of facilities to identify areas requiring maintenance or attention.
- Trained new staff on safety procedures and proper use of equipment for effective cleaning practices.
- Implemented best practices for waste disposal and recycling in alignment with sustainability initiatives.
- Enhanced guest experience by responding promptly to special requests and feedback regarding room conditions.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Busser
Trattoria Nonna Italian Restaurant Boca Raton
Boca Raton, FL
2018 - 2021
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Supported kitchen staff in food preparation and delivery during peak hours.
- Collaborated with team members to efficiently manage dining room flow during busy shifts.
- Monitored inventory levels of utensils and supplies, ensuring adequate stock for service needs.
- Responded to customer inquiries and requests with professionalism and attentiveness.
- Implemented best practices for sanitation and safety in compliance with health regulations.
- Trained new bussers on restaurant protocols and service expectations to promote teamwork.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
House Cleaner
Jean Spence
Delray Beach, FL
2004 - 2012
- Cleaned residential areas using appropriate tools and techniques to ensure high standards of cleanliness.
- Organized cleaning supplies and equipment for efficient workflow and accessibility during tasks.
- Followed safety protocols to maintain a safe working environment while performing cleaning duties.
- Adapted cleaning methods based on client preferences and specific property requirements.
- Performed thorough cleaning of residential spaces, ensuring adherence to established standards.
- Utilized specialized cleaning tools and products to maintain a safe environment.
- Organized cleaning schedules to optimize efficiency and meet client needs.
- Assisted in training new team members on effective cleaning techniques and safety protocols.
- Conducted detailed inspections of cleaned areas to ensure quality control.
- Adapted cleaning methods based on specific client requirements and feedback.
- Maintained inventory of supplies, ensuring availability and minimizing waste.
Banquet Captain
Boca Raton Resort & Beach Club
Boca Raton, FL
1999 - 2007
- Coordinated banquet service for large events, ensuring seamless execution and guest satisfaction.
- Trained and mentored junior staff on service standards and best practices.
- Managed setup and breakdown of event spaces to optimize efficiency and presentation.
- Collaborated with culinary team to align menu offerings with guest preferences.
- Oversaw inventory management, ensuring adequate supplies for all events.
- Implemented process improvements that enhanced service speed and quality during events.
- Engaged with guests to address concerns promptly, maintaining high service standards.
- Developed training materials for new hires, streamlining onboarding processes for banquet staff.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Customer-oriented
- Physically strong
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Complex Problem-solving
- Restroom detailing
- Guest relations
- FLUENT IN ENGLISH & CREOLE
- Chemical handling
- Laundry management
- Window washing
- Exceptional communicator
Timeline
Housekeeper
Opal Grand Resort & Spa
2021 - Current
Busser
Trattoria Nonna Italian Restaurant Boca Raton
2018 - 2021
House Cleaner
Jean Spence
2004 - 2012
Banquet Captain
Boca Raton Resort & Beach Club
1999 - 2007