Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Weslly Louis

Bethlehem,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Gas Station Manager

Quick Chek
03.2020 - Current
  • Reduced operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.

Driver Manager

Fresco Meat
08.2016 - Current
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Implemented and supported company quality and safety improvement efforts.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Ingot Inspector

Howmet
09.2022 - 01.2023
  • Updated quality control records and reports.
  • Led audit and inspection schedules for staff and contractors, meeting strict deadlines.
  • Maintained up-to-date inspection and audit records for improved reporting and analysis.
  • Monitored product quality at all stages of production process.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Followed standard operating procedures for inspections and tests.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Sampled products to verify compliance with standards
  • Weighed products prior to shipment to confirm accuracy.
  • Examined products for imperfections and defects.

Delivery Driver Manager

Buds Floral
10.2020 - 10.2022
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Organized records of vehicles, schedules and completed orders.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Developed and maintained knowledgeable and productive team of employees.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Conducted research to address shipping errors and packaging mistakes.
  • Verified validity of vehicle inspection stickers and registrations.
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Education

Bachelor of Arts - Business Management

City Tech
Brooklyn, NY
05.2006

High School Diploma -

Brandeis High School
New York, NY
06.2002

Skills

  • Database Maintenance
  • Management Training
  • Desktops, Laptops and Mobile Devices
  • Customer Needs Assessments
  • Payroll Administration and Timekeeping
  • Shift Work
  • Delegating Work
  • Team Meetings
  • Cash Handling
  • Handling Customer Complaints
  • Verbal and Written Communication
  • Inventory Control
  • GPS and Route Planning
  • Route Management

Languages

creole
Professional Working
Spanish
Professional Working
French
Professional Working

Timeline

Ingot Inspector

Howmet
09.2022 - 01.2023

Delivery Driver Manager

Buds Floral
10.2020 - 10.2022

Gas Station Manager

Quick Chek
03.2020 - Current

Driver Manager

Fresco Meat
08.2016 - Current

Bachelor of Arts - Business Management

City Tech

High School Diploma -

Brandeis High School

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Weslly Louis