KARINA TAVERAS
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Deputy Clerk of the Court
Orange County Clerk of Courts
Orlando, Florida
01.2023 - Current
- Assist in training new staff members on office procedures and court policies to maintain efficiency.
- Process case filings and correspondence pursuant to internal workflow procedures.
- Drafting, editing, and/or issuing court documents based on general procedures and case-specific direction.
- Operate various office equipment such as computers, copiers, fax machines, scanners,
and printers with proficiency.
- Develop excellent communication skills by interacting with customers, co-workers,
and supervisors on a daily basis.
IT Technician
Samaritan Daytop Village
Queens, NY
01.2019 - 05.2021
- Set up workstations with computers and necessary devices.
- Provide guidance to users on how to operate new software and computer equipment.
- Set up printers in the network or personal printer.
- Create images for laptops and desktops, following company policy.
- Check computer hardware to ensure functionality.
- Perform troubleshooting to diagnose and resolve problems.
- In charge of purchasing all IT department equipment.
- Manage all inventory and responsible for ensuring inventory count is accurate.
- Responsible for assigning all laptops, desktops and printers for company users.
- Configure company email on company phones for users.
- Work with Kate system management appliance for assigned tickets.
- Use of Sonic wall NetExtender software application that enables remote users to securely connect to the remote network.
Teacher Aide
Mama Tingo Learning Center
06.2016 - 12.2019
- Assist during instructional lunch and cooking programs
- Assist student in activities of daily living skills
- Assist in crisis intervention
- Involvement in planning, preparing and distributing lesson materials and job related functions as appropriate or assigned
- At times, conduct administrative functions such as answering phone calls in English and Spanish
- Manage data entry and customer support functions
Customer Service Agent
PLS
11.2016 - 02.2017
- Communicating with the public, customer support
- Selling products and services
- Maintaining company standards regarding quality
Data Analyst
Efront
, Dominican Republic
01.2010 - 01.2015
- Carried out analysis of the given data and drew correct inferences
- Calculated the specified problem, state of affairs and crisis
- Examined solutions using data analysis practices and arranged analysis reports
- Settled the methodologies and procedures for carrying out effectual data analysis
- Gathered data necessary and accumulated it together in prearranged format
- Santiago, Dominican Republic
Information Technology Assistant
Ban Reservas Bank
, Dominican Republic
09.2008 - 09.2008
- Provided a high level of customer service to both internal and external customers
- Assisted with technical problems in a quick and efficient matter
- Provided administrative support to coworkers and worked in teams to provide top notch services to clients
- Santiago, Dominican Republic
Education
Bachelor's - Computer System Engineering
The Pontificia Universidad Católica Madre Y Maestra (PUCMM)
Santiago Dominican Republic01.2010
Skills
- MS Access
- SQL
- C
- Microsoft Office
- Excel
- Power Point
- Windows
- Mac OS
- Case management
- Legal document preparation
- Court procedures
- Data entry and management
- Office equipment operation
- Customer relationship management
- Problem solving
- Effective communication
- Work prioritization
- Case processing
References
Available upon request
Languages
Spanish
Full Professional
Timeline
Deputy Clerk of the Court
Orange County Clerk of Courts
01.2023 - Current
IT Technician
Samaritan Daytop Village
01.2019 - 05.2021
Customer Service Agent
PLS
11.2016 - 02.2017
Teacher Aide
Mama Tingo Learning Center
06.2016 - 12.2019
Data Analyst
Efront
01.2010 - 01.2015
Information Technology Assistant
Ban Reservas Bank
09.2008 - 09.2008
Bachelor's - Computer System Engineering
The Pontificia Universidad Católica Madre Y Maestra (PUCMM)