Westin Coffey
Fremont,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-driven professional with expertise in shop workflow management, technician dispatching, and repair order management. Committed to enhancing shop productivity and efficiency through effective team leadership and quality control.
Dynamic shop dispatcher skilled in managing technician workloads and streamlining processes. Proven ability to enhance efficiency ratings and ensure customer satisfaction through strong communication and collaboration with service advisors and Managers
Overview
8
8
years of professional experience
Work History
Shop Dispatch
Stoneridge Chrysler Dodge Jeep Ram
Pleasanton, California
03.2023 - Current
- Managed shop work flow
- Assigned Technician’s best fit for diagnosing and fixing customers concerns
- Ran reports and worksheets on incoming work and what work technicians have
- Produced on average, 1800-2000+ shop hours a month
- Balanced work load between technicians and making sure to check Report Technician Hours and make sure efficiency rating are at satisfactory ratings. And making sure technicians are hitting there hours as best they can
- Diligently working with service advisors and service manager on work flow , and customer promise times
- Conducted meetings with service manager to discuss shop expectations with Service Manager discussing about the Shop expectations to hit by End Of Month closer
- Making sure that technicians “FFV” (fixed first visit) percentage is at dealership satisfied level
Shop Dispatch
Fremont Chrysler Dodge Jeep Ram
Fremont, CA
08.2022 - 03.2023
- Managed shop work flow
- Assigned Technician’s best fit for diagnosing and fixing customers concerns
- Generated reports on work progress and worksheets on incoming work and what work technicians have
- Balanced work load between technicians and making sure to check Report Technician Hours and make sure efficiency rating are at satisfactory ratings. And making sure technicians are hitting there hours as best they can
- Diligently working with service advisors and service manager on work flow , and customer promise times
- Sit down meetings with Service Manager discussing about the Shop expectations to hit by End Of Month closer
- Making sure that technicians “FFV” (fixed first visit) percentage is at dealership satisfied level
Cashier
Fremont Chrysler Dodge Jeep Ram
Fremont
02.2022 - 08.2022
- Processed customer transactions efficiently and accurately at Fremont Chrysler Dodge Jeep Ram.
- Assisted customers with product inquiries and provided information on vehicle features.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions while ensuring security measures were followed.
- Resolved customer complaints professionally to maintain satisfaction and loyalty.
- Updated inventory records and assisted in restocking merchandise as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Conducted end-of-shift cash drawer reconciliation for accurate financial reporting.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- In charge on in house rental car and rental agreements. Tracking the rental fleet in and out and making sure flawless procedure.
Lot Attendant
Fremont Chrysler Dodge Jeep Ram
Fremont, California
09.2021 - 01.2022
- Organized vehicle inventory for efficient access and management.
- Maintained cleanliness of lot to enhance presentation of vehicles.
- Coordinated vehicle movements for deliveries and test drives.
- Ensured that all vehicles were parked in designated areas according to size and type.
- Parked incoming customer vehicle for service. And retrieved customers' vehicles after service is completed
- Performed any duties Service Manager or any Manager needed
Server
BJ's Restaurant & Brewhouse
Newark, California
01.2020 - 09.2021
- Delivered exceptional customer service to enhance dining experiences.
- Managed order processing and ensured timely delivery of food and drinks.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
Crew Member
Togo's Sandwiches
Fremont, California
07.2018 - 01.2020
- Prepared sandwiches and salads according to customer specifications.
- Maintained cleanliness and organization of the dining area and kitchen.
- Provided excellent customer service during peak hours and busy shifts.
- Washed all dishes at end of each shift
Education
Fremont Christian School
Fremont, CASkills
- Shop Workflow Management
- Technician Dispatching
- Repair Order Management
- Automotive Diagnostics
- Technician Workload Coordination
- Labor Time Management
- Quality Control
- Shop Productivity
- Service Advisor Communication
- Efficiency tracking
- Team leadership
- Problem Solving
Timeline
Shop Dispatch
Stoneridge Chrysler Dodge Jeep Ram
03.2023 - Current
Shop Dispatch
Fremont Chrysler Dodge Jeep Ram
08.2022 - 03.2023
Cashier
Fremont Chrysler Dodge Jeep Ram
02.2022 - 08.2022
Lot Attendant
Fremont Chrysler Dodge Jeep Ram
09.2021 - 01.2022
Server
BJ's Restaurant & Brewhouse
01.2020 - 09.2021
Crew Member
Togo's Sandwiches
07.2018 - 01.2020
Fremont Christian School