Westley O’Leary
El Paso,Texas
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
15
15
years of professional experience
Work History
Team Leader
Teleperformance USA
08.2021 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Security Officer
Blackstone Security Services
06.2019 - 06.2020
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
25Q Multichannel Transmission Systems Operator
United States Army
09.2009 - 11.2014
- Enhanced communication capabilities by installing, operating, and maintaining multichannel transmission systems.
- Ensured reliable network connectivity for military operations through diligent monitoring and troubleshooting of transmission equipment.
- Improved overall system performance by conducting regular inspections and performing necessary repairs on multichannel transmission equipment.
- Contributed to mission success by providing critical communications support during training exercises and deployments.
Education
Bachelor of Arts - Corporate And Organizational Communication
The University of Texas At El Paso
El Paso, TX05.2020
Associate of Arts - Journalism
El Paso Community College
El Paso, TX12.2016
Skills
- Telephone reception
- Client Relations
- Creative Writing
- Cross-cultural communication
- Strong attention to detail
- Fast Typing Speed
- Professionalism and Courtesy
- Empathy and patience
- Customer Service
- MS Office
- Operations Management
- Training and mentoring
Key Qualifications
- Honest
- Punctual
- Loyal
- Dependable
- Responsible
- Communication
- Inter-personal
- Leadership
- Self-Motivation
References
AVAILABLE UPON REQUEST
Timeline
Team Leader
Teleperformance USA
08.2021 - Current
Security Officer
Blackstone Security Services
06.2019 - 06.2020
25Q Multichannel Transmission Systems Operator
United States Army
09.2009 - 11.2014
Bachelor of Arts - Corporate And Organizational Communication
The University of Texas At El Paso
Associate of Arts - Journalism
El Paso Community College
Similar Profiles
Mariela PorterMariela Porter
Customer Service Representative at Teleperformance USACustomer Service Representative at Teleperformance USA
Michelle CumminsMichelle Cummins
Lead Customer Service Representative at Teleperformance USALead Customer Service Representative at Teleperformance USA
Saidhu PAZHAYIDATHSaidhu PAZHAYIDATH
Customer Service Representative at Teleperformance USACustomer Service Representative at Teleperformance USA
Isaac BarayIsaac Baray
Operations Expert at Teleperformance USAOperations Expert at Teleperformance USA
Christopher A. MendozaChristopher A. Mendoza
Masters Research Assistant at University Of Texas At El Paso - Aerospace CenterMasters Research Assistant at University Of Texas At El Paso - Aerospace Center