Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Weston Jordan

Seale,AL

Summary

Dynamic General Manager with a proven track record at Crawford Chicken Shack, excelling in operations management and team building. Enhanced customer satisfaction, achieving a 4.8 Google review rating, while effectively resolving conflicts and training staff. Skilled in problem resolution and efficient multi-tasking, driving success in fast-paced environments.

Overview

5
5
years of professional experience

Work History

General Manager

Crawford Chicken Shack
05.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • We are a small business I reached out to locals created lunch specials changed menu items. Reached out to every customer that was dissatisfied and left that conversation leaving them with a smile
  • Have maintained a 4.8 on google reviews

Boh Key Holder

Applebee's Neighborhood Grill & Bar
03.2022 - 05.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Lead Cook

Ezells Catfish
07.2020 - 03.2022
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
  • Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
  • Took over line positions in event of emergency.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

GED -

Cvcc
Phenix City, AL
08.2019

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker

Timeline

General Manager

Crawford Chicken Shack
05.2023 - Current

Boh Key Holder

Applebee's Neighborhood Grill & Bar
03.2022 - 05.2023

Lead Cook

Ezells Catfish
07.2020 - 03.2022

GED -

Cvcc

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