Weston Mcleod
Paradise,UT
Summary
History of maintaining smooth and efficient delivery operations, producing highly satisfied customers. Well-organized and proactive with a good grasp of business operations, customer needs and delivery practices. Proficient in parts operations, internal service writing, and Customer Communications and satisfaction. Seasoned in large equipment handling such as towing and forklift operation as well as intermediate sales skills.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Delivery Coordinator/ Internal Service Writer
Castle Country RV
2019.10 - 2023.10
- Guided customers through their newly purchased unit to help them understand how to use and maintain it. As well as maintained relationship between new customers and company.
- Consulted with customers about delivery and order preparation requests.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Directed and assisted in preparation of units scheduled for delivery.
- Assisted in lot maintenance, parts runs, and any other needed tasks around dealership.
- Assisted in parts sales, parts reconciliation, and parts orders.
- Provided assistance to sales department in selling units when sales was short staffed or otherwise busy.
- Identified issues, analyzed information and provided solutions to problems regarding units being delivered.
Parts Represetantive
Young Toyota
2019.04 - 2019.09
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Production Team Leader
Kimberbell Designs
2018.10 - 2019.04
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected finished products for quality and adherence to company specifications.
- Streamlined operations to achieve significant improvements in production flow.
Shift Manager
Apple Spice Café & Bakery
2016.09 - 2018.10
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Certification in Automotive Service - Automotive Service
Bridgerland Applied Technology College
Logan, UT10.2018
Skills
- Delivery Monitoring
- Schedule Coordination
- Complaint Handling
- Forklift Operation
- Interpersonal Communication
- Decision-Making
- Team Leadership
- Inventory Management
- LP Handling permit
- Towing Experience
- Product Sales
Certification
- Sales License - 2.5 years
- LP Certification - 1 year
- Forklift License - 5 years
Timeline
Delivery Coordinator/ Internal Service Writer
Castle Country RV
2019.10 - 2023.10
Parts Represetantive
Young Toyota
2019.04 - 2019.09
Production Team Leader
Kimberbell Designs
2018.10 - 2019.04
Shift Manager
Apple Spice Café & Bakery
2016.09 - 2018.10
Certification in Automotive Service - Automotive Service
Bridgerland Applied Technology College
- Sales License - 2.5 years
- LP Certification - 1 year
- Forklift License - 5 years
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