Weston Ohran

• Visit customer sites to drop-off, set up, repair, and take down equipment.
• Explained diagnostic findings to customers and outlined repair or service options.
• Work with team members at your branch to accomplish deliveries, pick-ups, set-ups, and repairs.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Mentor and teach less experienced employees on proper installation and diagnostic skills.
• Participate in the on-call rotation and support teammates with technical challenges after hours if necessary.
• Maintain, organize, and keep Axis equipment, material, vehicles, locations, and tools in good, clean operating condition.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

SKILLS & ATTRIBUTES:

• Rental HVAC Experience.
• Direct and indirect fired natural gas, oil, and propane heat experience.
• Excellent verbal and written communication skills
• Experience with Microsoft Office products
• Self-driven & motivated
• Customer Service focused
• Able to multitask in a fast-paced environment
• Possess the desire to learn, grow, and always be a team player.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Monitored inventory levels and placed orders to replenish stock.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Coordinated with other departments to maintain streamlined and productive workflow.

• Prepared technical presentations for internal and client project engineering review.
• Collaborated with project engineering and facility construction personnel on transmission line routes to inform landowner negotiations.
• Led project meetings and conference calls related to project engineering and construction.
• Collaborated with cross-functional teams to develop integrated solutions for complex engineering projects, achieving project objectives on time and within budget constraints.
• Assisted in the completion of engineering projects, ensuring timely delivery and adherence to budget constraints.
• Streamlined the engineering process for faster project completion by utilizing efficient CAD workflows.
• Established solid relationships with suppliers and vendors to secure favorable pricing terms for materials required for engineering projects.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

• Marine Light Attack Helicopter Squadron 775 is a Reserve Marine Corps helicopter squadron
• HMLA-775 was decommissioned back in September of 2008
• 8 Years later the Squadron was stood back up
• That means starting from scratch, getting all aircraft, aircrew, and equipment that are either brand new or transferred in
• While assigned to HMLA-775, I was tasked with performing an acceptance inspection; All applicable scheduled inspections; And repairing any damages, faults for (10) Bell AH-1Z Viper, (12) Bell UH-1Y Venom, (70-90) Pilots and Aircrew, and all relevant support equipment including Night Vision Goggles, Explosive devices, and Survival Radios.

• Supported mission success through meticulous management of life support systems and survival gear inventory.
• Improved flight equipment safety by conducting thorough inspections and maintenance procedures.
• Contributed to a safer working environment by sharing personal expertise and knowledge with colleagues on the proper handling, storage, and care of flight equipment.
• Expedited repair processes for damaged or malfunctioning equipment, minimizing delays in mission schedules.
• Implemented proper documentation protocols for tracking the lifecycle of critical flight equipment components and systems.
• Demonstrated strong problem-solving skills in identifying potential issues within flight equipment systems, promptly addressing them to prevent future complications.
• Maintained strong relationships with vendors to ensure prompt delivery of high-quality products at competitive prices.
• Played a key role in reducing overall costs by identifying opportunities for reusing existing materials safely without compromising quality or performance standards.
• Collaborated closely with other technicians, fostering a strong teamwork environment for expedited task completion.
• Increased aircraft readiness with diligent attention to detail in assembling and inspecting flight equipment.