Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Westphalie Bruno

Roslindale,MA

Summary

Detail-oriented and dependable candidate adept at managing diverse tasks with a positive outlook. Proven ability to handle multiple projects concurrently with precision. Enthusiastic team player eager to assume additional responsibilities to support team objectives. Seeking Managerial role to contribute to achieving company goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Residential Program Coordinator

MAB Community Services
06.2006 - 11.2019
  • Championed a client-centered approach by actively listening to concerns, advocating for their rights, and addressing any issues promptly with respect and dignity.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Established and maintained relationships with key stakeholders.
  • Developed strong rapport with clients and their families by maintaining an open-door policy, fostering trust and positive relationships built on mutual respect.
  • Initiated partnerships with local organizations that provided additional resources such as job training opportunities or recreational activities for residents in the program.
  • Increased staff efficiency by creating an organized and structured shift schedule, resulting in improved service delivery.
  • Served as a liaison between the residential program and external agencies, ensuring seamless coordination of services for clients.
  • Developed and implemented training programs for staff.

Program Support Coordinator

Vinfen, Greater Boston Area
04.2001 - 10.2005


  • Conducted thorough assessments to determine the most appropriate resources and services for each client.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Improved case documentation accuracy by implementing efficient record-keeping systems and procedures.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Analyzed trends and data to inform decision-making and program development.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Ensure Program resources are adequately supported
  • Manage program fiscal and petty cash

Education

Associate Honors degree - Arts / Business

Bunker Hill Community College
Charlestown, MA
06.2006

Bachelor of Science -

Cambridge College
Cambridge, MA
08.2019

MBA - Project Management

Cambridge College
Cambridge, MA
06.2023

Certification - Effective Communication And Conflict Management

MassBay Community College
Wellesley
04.2015

Certification - Stress Management

MassBay Community College
Wellesley, MA
05.2015

Skills

  • Adaptability

  • Fast Learner

  • Excellent Communication Skills

  • Technology proficiency

  • Leadership Skills

  • Decision Making

  • Time Management

  • Project Management

  • Conflict Resolution

  • New staff orientation, training and mentoring

  • Ability to work in team

  • Languages (Haitian Creole, French)

Certification

  • The National Society of Leadership and Success

Certified and Inducted member September, 2023


Languages

English
Native or Bilingual
French
Professional Working
Haitian Kreyol
Native or Bilingual

Timeline

Residential Program Coordinator

MAB Community Services
06.2006 - 11.2019

Program Support Coordinator

Vinfen, Greater Boston Area
04.2001 - 10.2005

Associate Honors degree - Arts / Business

Bunker Hill Community College

Bachelor of Science -

Cambridge College

MBA - Project Management

Cambridge College

Certification - Effective Communication And Conflict Management

MassBay Community College

Certification - Stress Management

MassBay Community College

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Westphalie Bruno