Westra Savannah
Washington ,DC
Summary
Dynamic and adaptable professional with a rich background in customer service and team collaboration. Excelled in creating engaging customer experiences and streamlining operations, showcasing strong communication and trend awareness. Proven ability to work under pressure, enhancing team efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Styling and Sales Assistant
The Finerie
09.2024 - 09.2024
- Assisted with styling new clothing lines
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted in locating products and checked store system for merchandise at other sites.
- Provided personalized customer service while Handling inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped set up a successful store event
Stage Manager
Freelancer
09.2014 - 02.2023
- Worked on 10+ shows with 4 different companies
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
- Streamlined communication between departments for smoother rehearsal and production processes.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Collaborated with directors and producers to achieve desired artistic vision for productions.
- Fostered collaborative environment among cast and crew, elevating overall performance quality.
Hostess
Nordstrom
06.2022 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Promoted business loyalty by fostering positive customer relationships.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Grocery Team Member
Leschi Market
05.2018 - 08.2019
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Built customer loyalty and retention by delivering excellent shopping experiences and providing friendly conversation
Education
Bachelor of Arts - History
George Washington University
Washington, DC08.2024
Skills
- Strong Communication and Interpersonal Skills
- Building Positive Rapport
- Display building
- Team Cooperation
- Organization
- Adaptable and Flexible
- Working Under Pressure
- Phone Etiquette
Timeline
Styling and Sales Assistant
The Finerie
09.2024 - 09.2024
Hostess
Nordstrom
06.2022 - 08.2022
Grocery Team Member
Leschi Market
05.2018 - 08.2019
Stage Manager
Freelancer
09.2014 - 02.2023
Bachelor of Arts - History
George Washington University
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