WHANGELIS QUINTERO
GEICO
Frisco,TX
2
Languages
1
Certification
3
years of professional experience
Bilingual Customer Service Specialist with expertise in managing inquiries and resolving issues effectively. Focused on teamwork and adaptable to changing needs. Skilled in communication and problem-solving, consistently maintaining high customer satisfaction and ensuring positive experiences.
Work History
Bilingual Customer Service Rep
1 Year 2 Months- Assisted English and Spanish policyholders with billing, coverage, and account inquiries.
- Resolved inbound customer concerns while maintaining accurate documentation in service systems.
- Processed policy changes and endorsement requests with attention to compliance requirements.
- De-escalated difficult calls by delivering calm, solution-focused support.
Customer Service Representative
1 Year 4 Months- Educated customers on payment arrangements, lapse prevention, and policy maintenance requirements.
- Handled high-volume inbound calls while maintaining professionalism, empathy, and service quality.
- Met all call quality standards and daily quotas for first-call resolution.
- Investigated and resolved customer inquiries and complaints quickly.
Waitress
6 Months- Executed opening and closing duties, including setting up dining area and restocking supplies to maintain operational readiness.
- Delivered exceptional customer service to enhance guest satisfaction and dining experience.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Resolved customer complaints and concerns promptly to ensure a positive dining experience.
Education
High School Diploma
Skills
Customer support
CRM systems
Data analysis
Data entry
Call escalation resolution
Conflict resolution
Problem-solving
Call escalation management
Technical troubleshooting
Call logs
Certification
- Top 62 Agent , GEICO - 2025
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bilingual Customer Service Rep
GEICO
02.2025 - 04.2026Read More
Customer Service Representative
Gainsco Auto Insurance
08.2023 - 12.2024Read More
Waitress
Chuy's
12.2022 - 06.2023Read More
Miguel Antonio Caro
High School Diploma
Read More