Angel Ortiz

• Communicate fully in Spanish with clients, offering our services.
• Outbound cold calls to previous homeowners or heirs to inform them of the refund amount owed.
• Educate customers on product and service offerings.
• Answered customers' questions, and addressed problems and complaints in person and via phone.
• Take notes on clients' personal needs and wants in order to address any of the clients' personal issues.
• Follow up with potential customers and clients on a weekly basis.
• Send out personalized, promotional text messages on a weekly basis.
• Inspect signed agreements to ensure the agreements meet company standards.
• Participated in team meetings to discuss progress and brainstorm ideas for future initiatives.
• Took ownership of each call by listening attentively to understand individual needs.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

• Unload pallets from the 18-wheeler, and distribute pallets to different designated zip codes.
• Separate boxes by label, code, street name, and number.
• Receive and handle proper documentation of work orders, and attention to detail.
• Monitored fuel levels throughout the shift and refueled when necessary.
• Assisted warehouse personnel in packing orders when necessary.
• Verified the accuracy of items loaded onto the truck against the shipping documents.
• Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
• Delivered rushed merchandise on tight schedules to meet customer targets.

• Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
• Utilized GPS navigation systems to plan efficient routes for deliveries.
• Performed basic maintenance tasks such as checking oil levels, tire pressure.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Managed inventory levels during deliveries by verifying load counts against shipping manifests.
• Assisted warehouse personnel in packing orders when necessary.
• Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
• Performed pre-trip inspections of delivery vehicle according to company guidelines.

- Answer incoming calls from bank members regarding their checking and savings accounts.

Greet and appreciate members' military service in a manner that guarantees a high level of customer service.

- Reviewed members' questions regarding their bank statements and NSF fees.

- Assisted members with transferring funds from internal accounts to external accounts.

- Educated members on their abilities to access their bank accounts through mobile apps.

- Reminded members of their capabilities to navigate the bank's website concerning members' accounts.