Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whantrenia McCall

Payroll Processor
Coconut Creek,FL

Summary

Dynamic individual with hands-on experience in transportation, payroll processing and talent for navigating challenges. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Payroll Processor

Broward County School Board
12.2023 - Current
  • Contributed to team efficiency by cross-training colleagues in various aspects of payroll processing.
  • Improved employee satisfaction with payroll services by addressing inquiries promptly and providing clear explanations of pay-related issues.
  • Ensured timely payments to employees by adhering to strict processing deadlines.
  • Reduced errors in payroll calculations by meticulously reviewing timesheets and ensuring accurate data entry.
  • Managed multiple pay schedules for diverse workforce, ensuring each group received accurate payment at the appropriate intervals.
  • Collaborated with HR staff for seamless onboarding of new hires, ensuring accurate set-up in the payroll system.
  • Streamlined payroll processing by implementing efficient software and automating manual tasks.
  • Optimized workflow within the department by identifying areas for process improvement and implementing changes accordingly.
  • Enhanced operational efficiency by standardizing procedures for reporting time worked across all departments.
  • Supported annual audit processes by providing necessary documentation related to employee compensation and benefits expenses.
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Maintained strict confidentiality of all payroll information and records.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Collaborated with human resources, and other departments to confirm payroll accuracy.
  • Completed payroll accurately and timely to meet employee expectations.
  • Tracked employee vacation, sick and personal time.
  • Audited timesheets and payroll records for accuracy.
  • Processed timecards and payroll data for team of employees.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Maintained confidentiality of employee records and payroll information.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Generated reports to track employee time and attendance.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Processed manual checks for employees in accordance with company policies.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Coordinated resolution of payroll discrepancies.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Developed and implemented payroll procedures to streamline workflow.
  • Maintained accurate employee records by updating information such as wage adjustments, promotions, and terminations in a timely manner.
  • Safeguarded confidential employee information through proper storage and handling of sensitive documents.
  • Contributed to company-wide cost savings initiatives by analyzing payroll data for trends and recommending strategies to reduce expenses without sacrificing employee satisfaction.
  • Managed payroll data entry and processing for over 300 employees to comply with predetermined company guidelines.
  • Reviewed time records for over 300 employees to verify accuracy of information.


Professional Bus / Relief Operator

Broward County School Board
08.2013 - Current
  • Assisted new drivers in acclimating to their roles through mentorship and hands-on training sessions.
  • Promoted a clean environment by keeping the bus interior tidy and free of debris throughout each shift.
  • Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules.
  • Improved route performance by contributing feedback during regular meetings with supervisors regarding potential improvements or challenges faced on specific routes.
  • Participated in ongoing training programs to stay current on industry trends, safety guidelines, and company policies.
  • Demonstrated exceptional driving skills in various weather conditions, ensuring passenger safety during adverse situations.
  • Assisted disabled passengers, ensuring comfortable boarding, seating, and disembarking from the bus.
  • Contributed to a positive work culture among fellow drivers by sharing best practices and lending support when needed.
  • Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
  • Navigated complex routes confidently using GPS technology or printed maps when necessary for optimal routing decisions.
  • Improved customer satisfaction by providing safe and timely transportation to passengers.
  • Maximized fuel efficiency through careful acceleration techniques and proactive route planning adjustments based on real-time traffic information.
  • Reduced maintenance costs by promptly reporting mechanical issues and performing minor repairs on the bus.
  • Maintained a strong attendance record demonstrating reliability as an essential team member consistently available for assigned shifts.
  • Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Followed all relevant schedules for routes and arrivals.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Aided passengers with disabilities or special needs.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Operated large vehicles in difficult urban and rural conditions.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Updated and maintained accurate trip logs and records.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Inventoried bus emergency and first aid supplies and equipment.
  • Provided backup coverage during periods of staff absence or increased workload demands, demonstrating adaptability and flexibility within the role of Relief Operator.
  • Provided on-the-job training to newly hired workers and team members.
  • Collaborated with team members to troubleshoot and resolve complex operational issues, minimizing disruptions to production schedules.

Clerical Support Assistant IV

Broward County Schools
12.2022 - 12.2023
  • Cultivated strong working relationships with employees by delivering personalized service tailored to their specific needs and preferences.
  • Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
  • Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
  • Monitored system performance trends to proactively identify potential areas of concern before they impacted employees' experiences negatively.
  • Maintained detailed records of employee interactions, noting any trends or recurring issues for further analysis.
  • Handled escalated employee complaints professionally, working towards satisfactory resolutions for all parties involved.
  • Contributed to improvements in employee retention rates through exceptional service quality and relationship-building efforts.
  • Analyzed employee feedback data to identify areas where improvements could be made within the support department''s operations strategically.
  • Streamlined workflow processes for increased efficiency and productivity within the support team.
  • Created, prepared, and delivered reports to various departments.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with employees, recordkeeping, and data entry for increased efficiency.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Enhanced employee satisfaction by addressing and resolving support inquiries in a timely manner.
  • Assisted in the development of training materials and resources for the support team to enhance overall performance levels.

Transportation Specialist

Broward County School Board
09.2020 - 12.2022
  • Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
  • Coordinated schedules and communicated changes to parents, school administrators, and staff.
  • Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
  • Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
  • Implemented staff training programs aimed at fostering perpetual enhancement in the transportation division.
  • Conducted regular meetings with team members to discuss performance and address any issues.
  • Facilitated cross-departmental communication to ensure smooth operations during peak periods.
  • Fostered culture of continuous improvement, encouraging feedback and suggestions from all team members.
  • Maintained up-to-date knowledge of industry regulations and best practices to ensure compliance and competitive advantage.
  • Coordinated with maintenance teams to ensure buses were in peak operational condition, minimizing downtime.
  • Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
  • Read maps to plan routes and reported delays or accidents.
  • Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
  • Watched weather and safety conditions to adapt routes and maintain standards.
  • Optimized fleet maintenance schedules to reduce downtime and extend asset life spans.
  • Implemented innovative technologies to improve tracking capabilities and minimize delays.
  • Enhanced transportation efficiency by optimizing route planning and scheduling.

Dispatcher

Broward County School Board
09.2019 - 12.2022
  • Directed dispatching, routing, and tracking of over 300 buses.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with parents, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
  • Enhanced team morale by fostering supportive and collaborative work environment.
  • Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Reduced response times to emergency situations, coordinating effectively with multiple agencies.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Tracked and monitored vehicle performance and maintenance.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.

Office Manager

Caribbean Cruise Lines
02.2005 - 02.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.

Education

Bachelor Of Administration - Human Resources Management

Barry University
Miami, FL
12.2023

Skills

  • Teams
  • Zoom
  • Edulog
  • Edplan
  • AES/Promise registrations
  • PTWEB
  • Team collaboration
  • Dispute Resolution
  • FTE
  • DOT standards and regulations
  • Disability awareness
  • Navigation
  • CPR certification
  • Proficient in payroll software
  • Accurate payroll reconciliation
  • Knowledgeable in SAP functionalities
  • Experienced with Kronos time management
  • Proficient in Microsoft applications
  • Active listening
  • Dispatch software
  • Prioritizing calls
  • Incident reporting
  • Dispatch recordkeeping
  • Tracking systems

Timeline

Payroll Processor

Broward County School Board
12.2023 - Current

Clerical Support Assistant IV

Broward County Schools
12.2022 - 12.2023

Transportation Specialist

Broward County School Board
09.2020 - 12.2022

Dispatcher

Broward County School Board
09.2019 - 12.2022

Professional Bus / Relief Operator

Broward County School Board
08.2013 - Current

Office Manager

Caribbean Cruise Lines
02.2005 - 02.2012

Bachelor Of Administration - Human Resources Management

Barry University

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Whantrenia McCallPayroll Processor