Katie Gjerde

Handled customer inquiries and resolved any concerns or issues with a focus on delivering exceptional guest experiences

• Managed reservations using RESY and other advanced online reservation systems, optimizing seating arrangements and minimizing wait times
• Analyzed reservation data and customer preferences to improve seating efficiency and enhance the overall guest experience
• Coordinated with the kitchen and waitstaff to ensure smooth service flow and timely delivery of meals
• Assisted in training new host staff, providing guidance on customer service protocols, use of reservation systems, and restaurant procedures
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Contributed to the seamless operation of a high-profile restaurant
• Warmly greeted and acknowledged guests, ensuring a positive first impression
• Efficiently managed the seating process, escorting patrons to assigned tables, and communicating any delays professionally
• Organized and maintained reservations, optimizing table turnover and customer satisfaction
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Excelled in delivering exceptional service in a fine dining setting, ensuring a memorable and enjoyable experience for patrons
• Demonstrated in-depth knowledge of the menu, including wine pairings and recommendations
• Maintained a strict commitment to upholding health and safety standards, consistently ensuring compliance with local health codes and CDC guidelines
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.