Dietrick White Hardy
Customer Service Specialist
Tampa,Florida
Summary
Highly skilled and empathetic Customer Service Specialist with more than 20 years leading, managing and supervising professional staff in social services. Past work has included management services, program planning and development and educational guidance counseling. Active listener with a knack for building lasting professional relationships.
Overview
35
35
years of professional experience
Work History
Customer Service Rep. III
Bright House Networks
Tampa, Florida
05.2003 - Current
- Met with 65 customers each over the phone to discuss billing and service matters.
Community Service Officer
Hillsborough County Sherriff Office
Morgan Street
02.2003 - 05.2003
- Provided safe and secure housing, medical care and safety for inmates.Kept a record of inmates headcount and going to medical for treatment within the facility.
- Met 5 inmates each day for regular therapeutic interviews.
Customer Service Rep. III
Time Warner Communication
Tampa, Florida
10.1996 - 03.2003
Assist customer over the phone with billing inquiring and technical help.Scheduled appointments for installations and disconnections if requested.
Medical Records Clerk II
Mental Health Care Inc
Tampa, Florida
02.1994 - 10.1996
- Supplied crisis intervention and substance abuse services to patients within in the community as well as provided them with information on signs to avoid situations.
- Interviewed and evaluated clients, including conducting safety and risk assessments.
Customer Service Rep. III
Time Warner Communication
Tampa, Florida
10.1996 - 03.2003
Education
Associate of Arts - Human Service
Saint Petersburg College
Current
Associate of Arts -
Saint Petersburg College
7.2015
High School Diploma -
Previous- Hillsborough Community College
01.2007
Bachelor of Arts - Youth Development Professional Certificate
St. Petersburg College
Current
High School Diploma - undefined
Bloomingdale Sr High
1990
Skills
- Customer Satisfaction, Sales, Client Relations, Computer Proficient
Customer Service, Customer Assessment, Knowledge of basic office equipment
- Motivational enhancement therapy
- Strengths-based solution-focused therapy
- Fluent in English
- Calm under pressure
- Cooperative
- Compassionate
- Reliable
- CPR Certified
- Organized
- Analytical thinker
Accomplishments
- Marketing Requirements.
- Worked with customers to define and develop business cases for new products and services.
- Prepared complex statements and reports for retail and service within the business based on customer recommendation.
- Medical Associates degree and expertise in Mental Health Care facility.
Timeline
Customer Service Rep. III
Bright House Networks
05.2003 - Current
Community Service Officer
Hillsborough County Sherriff Office
02.2003 - 05.2003
Customer Service Rep. III
Time Warner Communication
10.1996 - 03.2003
Customer Service Rep. III
Time Warner Communication
10.1996 - 03.2003
Medical Records Clerk II
Mental Health Care Inc
02.1994 - 10.1996
Associate of Arts - Human Service
Saint Petersburg College
Associate of Arts -
Saint Petersburg College
High School Diploma -
Previous- Hillsborough Community College
Bachelor of Arts - Youth Development Professional Certificate
St. Petersburg College
High School Diploma - undefined
Bloomingdale Sr High
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