Whitlee Powell
Greenville,NC
Summary
Detail-oriented and dependable administrative professional with over 8 years of experience enhancing daily operations in fast-paced service environment. Proficient in communication, scheduling coordination, and record management, ensuring seamless office processes and effective team support. Recognized for reliability, keen attention to detail, and consistently contributing to the achievement of organizational goals while fostering a collaborative team atmosphere.
Overview
8
8
years of professional experience
Work History
Front Desk Agent | Assistant Housekeeping Admin
Holiday Inn Express
01.2018 - Current
- Manage front desk activities and administrative tasks to ensure smooth operations in a fast-paced setting.
- Support general office tasks including documentation, file organization, and communication between departments.
- Facilitate effective and professional communication with guests to clarify services, address billing inquiries, and manage reservation scheduling.
- Manage and update guest account information and records within reservation system.
- Coordinate meeting space bookings through effective communication with sales director regarding inquiries.
- Process and maintain invoices, statements, and payment documentation including copying, scanning, and distributing records as needed.
- Assist with sorting incoming mail and distributing materials to appropriate departments. Maintain organized records for easy access and retrieval. Support team members by ensuring timely delivery of necessary documents.
- Develop staff schedules and organize daily task assignments for a team of 6+ employees.
- Maintain inventory records and assist with supply ordering and organization.
- Develop and manage comprehensive documents utilizing Microsoft Office, Google Docs, and Adobe software.
Education
Associate of Science - Information Technology
Pitt Community College
Winterville, NC05-2023
Skills
- Administrative support
- Verbal and written communication
- Organization
- Database and Record Management
- Inventory and Supply Coordination
- Microsoft Office (Word, Excel, Outlook)
Timeline
Front Desk Agent | Assistant Housekeeping Admin
Holiday Inn Express
01.2018 - Current
Associate of Science - Information Technology
Pitt Community College