Whitley DeHart
Lafayette,LA
Summary
Highly skilled server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Tito's la Casa
Abbeville, LA
11.2022 - Current
- Created a welcoming and friendly environment to over 150 guest a night to feel comfortable and at ease while enjoying a fine dining experience
- Maintained knowledge of 80+ menu items and rotating specials, giving customers customized recommendations
- Successfully trained over 10 servers, educating them on menu items, POS system, and maintaining an organized line of communication
- Communicating with management to create new menu items and address and solve problems
Server
Pinchers
Maurice, LA
03.2023 - 07.2023
- Served in a very fast paced and loud atmosphere working with mostly large parties
- Explained menu options to guests, offered suggestions and took orders for food and beverages while constantly trying to upsell menu items
- Assisted in the kitchen when needed to make salads, side dishes and sandwiches
- Constantly helping out coworkers when they are busy (kitchen, host, dish, etc.)
- Addressed complaints to kitchen staff and served replacement items.
Front of House/Back of House
Scratch Farm Kitchen
Lafayette, LA
03.2022 - 08.2023
- Built close relationships with customers and farmers, ensuring their return and satisfaction
- Helped to create new menu and drink items with seasonal products
- Memorizing over 20 regulars orders everyday
- Scheduling, picking up, and making deliveries to customers and businesses
- Back of house food prep and a small amount of experience as a line cook when needed, making sure all safety and health precautions were being followed
- Successfully trained many new employees
Front of Store Atendant
Target
Lafayette, LA
11.2021 - 03.2022
- As cashier, drive up worker, and guest service team member, disengaged and disgruntled customers and organized a smooth and efficient line of work to ensure optimal customer experience
- Alongside working with a team to organize, fulfill, and run orders to and from the store and parking lot, while also running multiple check lanes when needed.
- Answered customers' questions and provided information on store procedures or policies.
- Organized merchandise displays to attract customers and promote sales.
- Assisted customers in locating products throughout the store.
- Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
Cashier/Plant Specialist
The Flower Bed
Lafayette, LA
09.2022 - 11.2023
- Tasked with overseeing the creative designs for customers home/business landscapes and gardens
- Knowledge on fall annual and perineal plants
- Knowledge on transplanting specific plants and moderate knowledge on identify plant diseases and other environmental factors
Hostess/To-Go Specialist
The Eatery
Maurice, LA
08.2019 - 08.2023
- Delicately guided customers to strategic tables, ensuring smooth and efficient patterns for servers
- Refined customer service experience by assisting wait staff and catering to customers as needed.
- Worked to get customers their food at the to-go window by taking calls and boxing orders
- Provided feedback for management at weekly staff meetings to accommodate customer requests and assist in streamlining operations on the floor.
Education
Environmental Science
University of Lafayette Louisiana
Lafayette, LASkills
- Adequate Menu Knowledge
- Problem Solving
- Customer service
- Providing high quality customer service
References
References available upon request.
Timeline
Server
Pinchers
03.2023 - 07.2023
Server/Bartender
Tito's la Casa
11.2022 - Current
Cashier/Plant Specialist
The Flower Bed
09.2022 - 11.2023
Front of House/Back of House
Scratch Farm Kitchen
03.2022 - 08.2023
Front of Store Atendant
Target
11.2021 - 03.2022
Hostess/To-Go Specialist
The Eatery
08.2019 - 08.2023
Environmental Science
University of Lafayette Louisiana
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