Whitley Green
Brookland,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, & exceptional interpersonal skills. Adept at working effectively unsupervised & quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Coordinator
NEA Baptist Memorial Hospital
09.2023 - Current
- Provide customer support to 100+patients weekly.
- Facilitate communication between different departments in order to resolve issues quickly.
- Verify medical health insurance using Epic systems.
- Reconcile daily charges & payments.
- Coordinate resources to input demographic & medical data.
Project Program Specialist
Arkansas State University-Jonesboro
12.2022 - 01.2023
- Recruited 100+ incoming freshman students weekly throughout Northeastern Arkansas to support university growth.
- Used Quantitative Data, Slate & Banner systems to perform analysis in identifying prospective students.
- Worked collaboratively with other departments on campus to identify & execute strategies for students’ growth & retention.
Fiscal Support Supervisor
Arkansas State University-Jonesboro
01.2021 - 11.2022
- Counseled 500+ students regarding account balances per semester using Banner systems, MS Suite & Adobe.
- Provided effective communication with internal departments & external vendors for payment processing.
- Maintained detailed records of daily operations, including third-party vendor invoices & payments.
- Analyzed data to identify opportunities for improving support levels.
Human Resources Specialist
Arkansas State University-Jonesboro
12.2019 - 12.2020
- Prepared or maintained employment records using human resources management system software.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Created training materials for new hires & provided orientation sessions.
- Interviewed job applicants to obtain information on work history, education or job skills.
Admissions Analyst II
Arkansas State University-Jonesboro
06.2017 - 11.2019
- Processed applications each term for 500+ Undergraduate students to determine admission for the university.
- Queried database information needed for report processing.
- Maintained accurate records of all transcripts & documents collected during application process.
- Set specific goals for work-flow to measure progress & evaluate end results.
Education
Bachelor of Science - Radio Television, Broadcast Journalism
ASU/Jonesboro
Skills
- Customer Service
- Data Entry
- Research
- Information Collection
- Discretion & Confidentiality
- MS Office
- Insurance Verification
- Administrative Leadership
Leadershipimpacts
- Mentor – Support instrument for students to help develop leadership skills & set goals
- Staff Senate – Advisory capacity to the Chancellor of ASU- Jonesboro with respect to all matters concerning staff
- Minority Faculty & Staff Association – Promote meaningful exchanges that identify & address diversity, equity, & inclusion
- Intercollegiate Athletics Committee – Search Advisory Committee for key athletics program personnel
Timeline
Coordinator
NEA Baptist Memorial Hospital
09.2023 - Current
Project Program Specialist
Arkansas State University-Jonesboro
12.2022 - 01.2023
Fiscal Support Supervisor
Arkansas State University-Jonesboro
01.2021 - 11.2022
Human Resources Specialist
Arkansas State University-Jonesboro
12.2019 - 12.2020
Admissions Analyst II
Arkansas State University-Jonesboro
06.2017 - 11.2019
Bachelor of Science - Radio Television, Broadcast Journalism
ASU/Jonesboro
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