Whitley McMillan
STATESBORO,GA
Summary
Dedicated housekeeping professional with extensive experience at Springhill Suites By Marriott, recognized for enhancing guest satisfaction through meticulous cleaning and exceptional customer service. Proven ability to collaborate effectively in teams while maintaining high hygiene standards and efficiently managing laundry operations. Committed to creating welcoming environments and ensuring comfort for all guests.
Overview
2027
2027
years of professional experience
Work History
Housekeeper
Willowpond Senior Care Home
Statesboro, GA
07.2021 - Current
- Ensured cleanliness and sanitation of resident rooms and common areas.
- Managed laundry operations, maintaining quality standards for linens and garments.
- Conducted routine safety checks on cleaning equipment and supplies.
- Trained new staff on cleaning protocols and best practices.
- Implemented efficient cleaning schedules to optimize workflow and maintain high standards of hygiene.
- Enhanced resident satisfaction by creating a welcoming and clean living environment through attention to detail.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Custodian
Georgia Southern University
Statesboro, GA
2019 - 06.2020
- Maintained cleanliness and sanitation of facilities, ensuring adherence to health standards.
- Operated cleaning equipment such as floor scrubbers and vacuums effectively.
- Assisted in setup and breakdown of event spaces, contributing to efficient operations.
- Collaborated with team members to address maintenance concerns promptly.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Hotel Housekeeper
Springhill Suites By Marriott
Statesboro, GA
03.2016 - 11.2017
- Clean and sanitize guest rooms, ensuring high standards of hygiene and comfort.
- Inspect rooms for maintenance needs and report issues to appropriate staff.
- Organize cleaning supplies and equipment for efficient workflow.
- Collaborate with team members to maintain cleanliness in common areas.
- Assist with laundry duties, ensuring timely availability of fresh linens and towels.
- Adapt quickly to changing priorities during peak occupancy periods.
- Provide exceptional customer service by addressing guest requests promptly.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Education
Business Administration
Ogeechee Technical College
Statesboro, GA05-2014
High School Diploma -
Statesboro High School
Statesboro, GA06-2009
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Timeline
Housekeeper
Willowpond Senior Care Home
07.2021 - Current
Hotel Housekeeper
Springhill Suites By Marriott
03.2016 - 11.2017
Custodian
Georgia Southern University
2019 - 06.2020
Business Administration
Ogeechee Technical College
High School Diploma -
Statesboro High School