Summary
Overview
Work History
Education
Skills
Timeline
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Whitley Taylor

HOUSTON

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Field Dispatcher/Field Dispatch Supervisor

Sprint Sand and Clay
05.2019 - Current
  • Supervised employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Dispatcher/Office Manager

XPO Logistics
11.2014 - 10.2017
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with customers to provide delivery updates and resolution.

Sales Associate

Walmart
07.2009 - 12.2014
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

Cleveland High School
Cleveland
06-2007

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatching procedures
  • Problem-solving
  • Schedule management
  • Conflict resolution

Timeline

Field Dispatcher/Field Dispatch Supervisor

Sprint Sand and Clay
05.2019 - Current

Dispatcher/Office Manager

XPO Logistics
11.2014 - 10.2017

Sales Associate

Walmart
07.2009 - 12.2014

High School Diploma -

Cleveland High School

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Whitley Taylor