Whitley “Kit” Mihalik

Grimes,IA

Summary

My Husband and I relocated from South Louisiana in January 2022. We bought our home and settled in Grimes, IA and I must say we love the community. I am seeking a long term position that allows me to exercise my skills, and continue to learn.

Overview

years of professional experience

Work History

Individual Account / Office Manager

Health insurance advisor

Johnston, Iowa

12.2022 - Current

Managed, scheduled and coordinated office functions and activities for employees.
Implemented quality control measures to uphold company standards.
Maintained filing system for records, correspondence and other documents.
Maintained confidential records relating to personnel matters.
Reviewed files and records to obtain information and respond to requests.
Developed and implemented office policies and procedures.
Assisted in recruiting, onboarding and training new employees.
Responded to customer inquiries via phone or email in a professional manner.
Managed office inventory and placed new supply orders.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided administrative support to owner including preparing reports and presentations.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Updated and maintained databases with current information.
Greeted and assisted customers to foster positive experiences.
Managed multiple accounts simultaneously while meeting deadlines.
Fostered community engagement via the chamber of commerce.
Organized and executed a summer community event to raise funds and awareness for local food pantry.
Coordinated with vendors ie. pest control, tech support, print company, etc.
Processed payroll accurately ensuring all employees were paid on time.

Customer Service Advocate

Access Systems

Waukee, IA

01.2022 - 11.2022

Answered inbound calls, chats, emails and service boards to facilitate customer service.
Dispatched Technicians on service calls.
Assisted in resolving escalated customer supply and service issues.
Assisted with contract/ billing projects as needed.

Administrative Coordinator IV

State Of Louisiana Office of Risk Management

Baton Rouge, LA

09.2019 - 01.2022

Mihalik

Gathered, entered and updated data to maintain departmental records and databases.
Maintain contacts for all Louisiana State Agencies in the TPA/ORM system.
Receive and process medical malpractice verification requests.
Maintain a log of MMP requests to ensure that we are providing
timely responses to credentialing companies.
Assist Loss Prevention with monthly elevator Invoice
reconciliation.
Maintain a running annual log of elevator inspections for all
Louisiana State Agencies to ensure inspections are completed in
the contracted time frame.
Create packets for electronic certificate of insurance and policy
files for underwriting.
Make sure all packets are uploaded to ORM’s FileNet system.

Office Manager/Bookkeeper

Law Office of Melissa R. Eldridge

Walker, LA

10.2012 - 09.2019

Automated office operations for managing client correspondence, payment schedules and data communications.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Used judgment and initiative in handling confidential matters and requests.
Administered payroll and maintained proper documentation of employee personnel.
Coded and entered daily invoices with in-house accounting software.
Reviewed files and records to obtain information and respond to requests.
Managed office budget to handle inventory, postage and vendor services.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Walker High School