Whitney Blair
Oklahoma City,OK
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Senior Member Service Representative
Communication Federal Credit Union
05.2023 - Current
- Assisted 30+ members a day with correcting account, service, and system issues by educating on required forms and technical processes.
- Distributed advertising and marketing collateral for business development across numerous businesses within the local community.
- Educated and engaged customers with new bank products and services.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Completed data entry tasks with accuracy and efficiency.
Teller
Frontier State Bank
03.2021 - 11.2022
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Counted, verified and handled bank deposits and armored car transactions.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
Cashier Lead
Ashley HomeStores
06.2020 - 03.2021
- Handled large money transactions
- In charge of the store's money Vault Accounting
- Proficient in multiple different systems to accommodate the 4 finance options offered.
- Answer customer phone call inquiries or concerns with proficiency and empathy
- Responsible for assisting in training of new cashiers
- Complete and file required paperwork.
CUSTOMER SERVICE AGENT
ALORICA INC
07.2016 - 10.2019
- Consulted with customers to determine best methods to resolve service and billing issues
- Documented conversations with customers to track requests, problems, and solutions
- Addressed customer service inquiries quickly and accurately
- Managed high-volume of inbound and outbound customer calls
- Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis
CASHIER
BRAUM'S
01.2014 - 01.2015
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Inspected items for damage and reported issues to supervisor to return unsellable merchandise and obtain replacements for customers
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Smoothly processed incoming orders, handling over 30 transactions per day with exceptional accuracy.
Education
High school or equivalent -
Sallisaw High School
05.2015
Skills
Issue Resolution
,Exceptional communication
,Detail Orientated
,Office 365
,Client Relationship Development
,Presentation abilities
,Data Interpretation
,Collaborative Teamwork
,Compliance understanding
,Financial statement analysis
Timeline
Senior Member Service Representative
Communication Federal Credit Union
05.2023 - Current
Teller
Frontier State Bank
03.2021 - 11.2022
Cashier Lead
Ashley HomeStores
06.2020 - 03.2021
CUSTOMER SERVICE AGENT
ALORICA INC
07.2016 - 10.2019
CASHIER
BRAUM'S
01.2014 - 01.2015
High school or equivalent -
Sallisaw High School