Molly Horton
Waynesville,NC
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Overview
14
14
years of professional experience
Work History
Senior Member Service Representative
Mountain Credit Union
Waynesville, NC
03.2021 - 07.2024
- Processed deposits, withdrawals, loan payments, transfers and other transactions accurately.
- Maintained accurate records of all transactions and interactions with members.
- Educated members on how to use digital banking platforms such as mobile apps and online banking.
- Monitored compliance with applicable laws, regulations and internal policies.
- Developed a strong working knowledge of all credit union policies, procedures, products and services.
- Assisted members with account opening and maintenance activities.
- Managed daily operations including balancing cash drawers, reconciling accounts, filing documents and maintaining security protocols.
- Ordered cash, balanced vault, balanced and maintained ATM
Produce Clerk
Publix
Waynesville, NC
08.2020 - 03.2021
- Provided excellent customer service by greeting each customer promptly.
- Kept accurate records of inventory levels and restocked as needed.
- Maintained cleanliness of department while adhering to health code regulations.
- Assisted other departments within the store when needed.
Senior Sales Associate
Mast General Store
Waynesville, NC
12.2010 - 09.2020
- Provided training and mentoring to junior sales associates.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Resolved customer complaints in a professional manner.
- Collaborated with other departments to ensure smooth functioning of business operations.
- Attended industry seminars and workshops to stay up-to-date with changes in the marketplace.
- Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
- Identified low turn stock and used various strategies to move them, saving space and increasing capital.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
Education
Bachelor of Science - Communication/Public Relations
Western Carolina University
Cullowhee, NC05-1998
Skills
- Sales proficiency
- Customer service expertise
- Training and mentoring
- Performance Tracking
- Compliance understanding
- Issue Resolution
Timeline
Senior Member Service Representative
Mountain Credit Union
03.2021 - 07.2024
Produce Clerk
Publix
08.2020 - 03.2021
Senior Sales Associate
Mast General Store
12.2010 - 09.2020
Bachelor of Science - Communication/Public Relations
Western Carolina University
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