Whitney Blalock
Ellenboro,NC
Summary
Results-driven Director of Development known for highly productive and efficient task completion. Excel in communication, leadership, and problem-solving to achieve organizational goals. Leveraging skills in collaboration and adaptability to meet and exceed development objectives.
Overview
14
14
years of professional experience
Work History
Director of Development
Your Health
Columbia, SC
07.2021 - 07.2024
- Evaluated existing programs to identify areas of improvement or expansion opportunities.
- Researched new methods of solicitation that could be used by the organization.
- Recruited staff members for various roles within the Development team.
- Cultivated relationships with Home Health agencies, physician's offices, hospitals and other referral sources.
- Maintained accurate records of all patient referrals received by the organization.
- Facilitated meetings between senior leadership and potential referral sources.
- Managed the coordination of special events such as blood drives, after hours events, and luncheons.
- Participated in networking events focused on healthcare for seniors and the community.
- Networked with industry leaders and investigated partnerships to increase opportunities.
- Liaised with business and community members to increase awareness of in home physician care.
Account Representative
MSA Home Health and Hospice
Greenville, SC
06.2018 - 06.2021
- Attended industry events to promote services.
- Identified opportunities to increase referrals
- Actively participated in weekly team meetings to discuss progress.
- Developed and maintained relationships with key accounts, ensuring customer satisfaction.
Senior Patient Access Representative
Spartanburg Medical Center
Spartanburg, SC
05.2010 - 06.2018
- Performed quality assurance checks on completed registrations submitted by junior staff members ensuring accuracy of data entry.
- Collaborated with IT personnel regarding upgrades and enhancements associated with software used for patient registration purposes.
- Participated in departmental meetings to discuss policy changes that impact patient access operations.
- Adhered to HIPAA guidelines when handling confidential information related to patient care records or financial data.
- Identified opportunities for improvement in workflows related to patient access activities such as registration process improvements or streamlining of procedures in order to improve customer service satisfaction scores.
- Coached junior staff members on how best utilize available resources when resolving problems encountered during the registration process.
Education
Bachelor of Science - Social Work
Western Carolina University
Cullowhee, NC05-2009
Skills
- Interpersonal Communication
- Adaptability and Flexibility
- Time management abilities
- Effective Communication
- Goal Setting
- Campaign execution
- Self Motivation
- Task Prioritization
- Multitasking
References
References available upon request.
Timeline
Director of Development
Your Health
07.2021 - 07.2024
Account Representative
MSA Home Health and Hospice
06.2018 - 06.2021
Senior Patient Access Representative
Spartanburg Medical Center
05.2010 - 06.2018
Bachelor of Science - Social Work
Western Carolina University
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