Whitney Bradley
Austin,TX
Summary
Accomplished PHR-certified HR professional with a decade of experience in clinical and operational roles. Currently a Wellness Coach/Licensed Counselor at Optum. Excel in collaborative project implementation and strategic goal achievement. A blend of clinical insight and operational acumen enables an understanding of human and organizational aspects of HR. Proven executive-level communication, strong project management, and global corporate experience position to provide strategic guidance on organizational issues, workforce planning, and talent assessment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wellness Coach/Licensed Counselor
BC Forward/ Optum
Austin, TX
04.2022 - Current
- Collaborates seamlessly with cross-functional teams, including organizational leaders, to drive successful project implementations and achieve strategic objectives
- Conduct group sessions for average of 50 plus agents to teach resiliency skills and support in career goals
- Play pivotal role in helping agents build resilience within organization, implementing initiatives to support their well-being and adaptability in dynamic work environments
- Engage with external stakeholders to gather requirements, address concerns, and ensure alignment with project goals, resulting in increased stakeholder satisfaction
- Built strong rapport with clients and colleagues through consistent and clear communication, contributing to positive work environment
- Collaborate with stakeholders to identify and implement process improvements related to adherence of contract deliverables, leveraging industry knowledge and operational experience for successful outcomes
- Design and execute employee engagement initiatives, contributing to positive work culture and increased employee satisfaction
- Utilize clinical expertise to provide educational insights to teams, enhancing their understanding of behavioral health
- Provides non-clinical individual and group coaching sessions for preventative care
- Responsible for developing and maintaining non-clinical coaching relationships with team members to help them cope with daily job demands.
Primary Therapist
Discovery Mood & Anxiety Program
Austin, TX
06.2021 - 04.2022
- Provided clinical assessments to determine appropriate level of care
- Designed treatment plans and carried weekly caseload of individual, group, and family therapy
- Provided clinical treatment via individual, family, and group counseling
- Completed average of 13 group sessions and 12 individual and family sessions per week
- Collaborated with treatment team to modify treatment plans when needed, coordinate care, and set up aftercare plans for patient
- Collaborated with interdisciplinary teams to identify and implement best practices in treatment delivery within behavioral health context.
- Facilitated group sessions with 20 or more people and encouraged participants to share stories in safe, confidential environment.
Intake Coordinator/Utilization Reviewer
Southwestern Behavioral Health Center
Lawton, OK
08.2020 - 06.2021
- Employed psycho-social assessments to determine appropriate level of care for psychiatric patients of all ages
- Managed approximately 30 incoming calls, emails, and faxes day to day from inpatient facilities, insurance providers, and patients
- Coordinated approval from Medicaid and private insurance for average of 5 patients daily
- Updated medical records system to reflect modifications in treatment plans while always maintaining strict confidentiality of information
- Implemented strategies to improve delivery of behavioral health services, resulting in increased client satisfaction and positive outcomes.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
Payroll Coordinator
Southwestern Medical Center
Lawton, OK
01.2017 - 01.2020
- Ensured HR processes and practices adhered to regulatory requirements, mitigating compliance risks
- Demonstrated ability to work autonomously in fast-paced environment, achieving project milestones with minimal supervision
- Ensured accuracy of bi-weekly wages for more than 550 employees, carrying out frequent audits that eliminated losses due to overpayment
- Served as subject-matter expert for employee inquiries regarding all aspects of payroll and benefits, quickly resolving all errors
- Collaborated with HR staff and executive leadership to problem-solve and communicate policy changes to team members across organization
- Streamlined and optimized HR processes, reducing payroll processing time and improving overall operational efficiency.
Leave Auditor
Lockheed Martin
Veinna, VA
01.2014 - 01.2015
- Streamlined document management and controlled costs in HR payroll department, contributing to significant profit gains
- Analyzed documents and other data to identify and resolve TSA employee leave errors
- Collaborated inter-departmentally to improve leave-audit effectiveness, refreshing standard operating procedures
- Onboarded and integrated new employees.
- Completed approximately 25 leave audits per week
- Prepared working papers, reports and supporting documentation for audit findings.
Tier II Payroll Specialist
Lockheed Martin
Vienna, VA
01.2013 - 01.2014
- Maintained poise in demanding, fast-paced, and fluid environment while supporting payroll department in meeting strict reporting standards
- Conveyed complex federal payroll regulations in understandable terms to TSA employees and HR staff
- Fielded steady stream of phone inquiries regarding personnel issues and routed to appropriate party.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Answered approximately 25 payroll related inquiries daily
Education
Master of Science in Behavioral Sciences - Marriage & Family Therapy
Cameron University
Lawton, OK05.2020
Bachelor of Science in Psychology -
Cameron University
Lawton, OK05.2012
Skills
- Coaching leadership
- HR technology
- Human Resources Operations
- Career Development
- Problem-Solving
- HRIS Systems
- Conflict Resolution
- Policy Improvement Recommendations
- Human Resources Department Processes
- Benefits Administration
- Employee Relations
- Onboarding, Training, and Development
Certification
- TX LMFT- Associate, 204000
- Professional Human Resource Certified
Timeline
Wellness Coach/Licensed Counselor
BC Forward/ Optum
04.2022 - Current
Primary Therapist
Discovery Mood & Anxiety Program
06.2021 - 04.2022
Intake Coordinator/Utilization Reviewer
Southwestern Behavioral Health Center
08.2020 - 06.2021
Payroll Coordinator
Southwestern Medical Center
01.2017 - 01.2020
Leave Auditor
Lockheed Martin
01.2014 - 01.2015
Tier II Payroll Specialist
Lockheed Martin
01.2013 - 01.2014
Master of Science in Behavioral Sciences - Marriage & Family Therapy
Cameron University
Bachelor of Science in Psychology -
Cameron University