Whitney Britton
New Orleans ,LA
Summary
Results-oriented Front Desk Supervisor skilled in elevating guest relations and operational efficiency. Developed effective communication strategies and comprehensive staff training that enhance guest experiences. Experienced in front desk management and customer service, focusing on problem-solving and productivity in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
The Barnett
New Orleans, Louisiana
08.2025 - Current
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Greeted and welcomed guests in a friendly, professional manner.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
Assistant Store Manager
Blaze Pizza
New Orleans, Louisiana
07.2022 - 10.2023
- Mentored new team members on customer service best practices, enhancing overall customer satisfaction.
- Identified opportunities for product expansion by analyzing market trends, contributing to strategic planning.
- Coordinated financial activities to fund operations and optimize investment strategies.
- Structured HR consulting services to support clients during organizational developments and changes.
Fragrance Counter Manager
Dillards Department Store
Tarrytown, LA
04.2020 - 06.2022
- Forecasted future orders weekly based on current sales trends to optimize inventory management.
- Coordinated promotional events to enhance brand awareness and drive sales growth.
- Developed and implemented fragrance counter training programs for sales associates.
- Resolved customer issues promptly, fostering positive relationships and ensuring customer satisfaction.
- Performed daily opening and closing procedures at the fragrance counter.
- Participated in industry events such as trade shows or conferences to stay up-to-date on market trends.
- Scheduled staffing shifts for maximum efficiency during peak hours.
Guest Service Representative
Home2 Suites by Hilton Hotel
Harvey, Louisiana
04.2019 - 05.2020
- Informed guests about hotel amenities and local attractions, enhancing their stay experience.
- Addressed guest inquiries and resolved issues effectively, contributing to high satisfaction levels.
- Answered incoming calls from guests seeking reservations or general information.
- Coordinated luggage storage requests, ensuring secure handling of guests' belongings.
Shift Leader
RaceTrac
Belle Chasse, Louisiana
03.2018 - 05.2019
- Supervised team during shifts to enhance operational efficiency and service quality.
- Monitored cash register operations to ensure accurate transactions and prevent discrepancies.
- Maintained cleanliness and organization of store premises to promote a welcoming shopping environment.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Assistant Manager
Cirkle K
Kenner , La
05.2016 - 02.2018
- Collaborated with team members to achieve sales targets and store goals.
- Trained new employees on customer service and operational procedures.
- Addressed customer service inquiries and resolved complaints promptly.
- Coordinated daily store operations and optimized staff scheduling.
- Maintained store appearance and upheld compliance with company standards.
- Resolved conflicts between team members in an effective manner.
Education
High School Diploma -
New Orleans Charter Science And Math High School
New Orleans 05-2016
Skills
- Front desk management
- Guest relations
- Customer service
- Payment processing
- Cash handling accuracy
- Operational efficiency
- Event coordination
- Staff training
- Team leadership
- Team building
- Time management
- Problem solving
- Complaint resolution
- Effective communication
- Listening skills
Timeline
Front Desk Supervisor
The Barnett
08.2025 - Current
Assistant Store Manager
Blaze Pizza
07.2022 - 10.2023
Fragrance Counter Manager
Dillards Department Store
04.2020 - 06.2022
Guest Service Representative
Home2 Suites by Hilton Hotel
04.2019 - 05.2020
Shift Leader
RaceTrac
03.2018 - 05.2019
Assistant Manager
Cirkle K
05.2016 - 02.2018
High School Diploma -
New Orleans Charter Science And Math High School