Nitin Phogaat
The Lodge At Spruce Peak
Stowe,VT
15
years of professional experience
1.Skilled Front Desk Agent with a proven track record at Hyatt Regency, adept in guest complaint management and credit transactions. Demonstrates exceptional guest services and problem-solving abilities, ensuring customer satisfaction and loyalty. Mastered both hard and soft skills, contributing to a positive, efficient front office operation.
Work History
Front Desk Supervisor
9 Months- Maintained accurate reservations using property management systems.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Collaborated with team members to improve front desk operations consistently.
- Collected room deposits, fees, and payments.
Night Auditor Supervisor
1 Year 4 Months- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Assisted in handling billing inquiries and processing payments accurately.
- Developed knowledge of local attractions to enhance guest experiences.
- Trained new staff on hotel policies and standard operating procedures effectively.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Lead
7 Months- Provided information about hotel amenities, services, and local attractions.
- Provided excellent customer service while upholding company policies.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Front Desk Agent
1 Year- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Contacted housekeeping or maintenance staff to report room or building issues.
Front Office Executive
4 Years 3 Months- Effectively and efficiently dealt with customer complaints, offering smart solutions to maintain customer satisfaction and loyalty.
- Established customer experience strategy in collaboration with Hotel Manager.
- Resolved guest issues promptly to improve customer experience.
Front Desk Agent
1 Year 7 Months- Supervised daily operations to ensure exceptional customer service and dining experience.
- Trained and mentored new staff on menu knowledge and service protocols.
- Coordinated with kitchen staff to streamline food preparation and delivery processes.
- Implemented inventory management practices to maintain optimal stock levels.
Industrial Trainee
5 Months- 4 months F&B sevice and 40 days Front office ( VIP Club Lounge ).
Outdoor Caterings
2 Years 4 Months- Maintained a positive, enthusiastic attitude to encourage enjoyable experiences and grow positive customer feedback.
Education
Bachelor's in Hotel Management
- Coursework in Front Office
Skills
Credit and cash payments
Addressing complaints
Guest complaint management
Mail management
Registration processing
Guest services
Reservations
Room assignments
Night audit procedures
Hotel operations
Front desk management
Guest relations
Timeline
Front Desk Supervisor
Stoweflake Mountain Resort & Spa
11.2025 - CurrentRead More
Night Auditor Supervisor
The Lodge At Spruce Peak
04.2025 - CurrentRead More
Front Desk Lead
Hyatt Regency
08.2024 - 03.2025Read More
Front Desk Agent
YMCA Blue Ridge Assembly
08.2023 - 08.2024Read More
Front Office Executive
Hotel Country Inn & Suites by Carlson
06.2017 - 09.2021Read More
Front Desk Agent
Howard Johnson Sunshine Plaza, Ningbo
06.2015 - 01.2017Read More
Industrial Trainee
Hotel Equatorial
10.2014 - 03.2015Read More
Outdoor Caterings
ITC MUGHAL, RADISSION BLU, TAJ GATEWAYS
01.2012 - 05.2014Read More
Punjab Technical University
Bachelor's in Hotel Management
Read More
Hobbies
- Travelling
- Listening Music
- Watching Movies
- Reading