Nefertiti Garcia

• Focused on guest satisfaction

• Dealt with disputes and chargebacks daily, even from home.

• Provided housekeepers with whatever they needed, as I was the only bilingual agent up front and have had two years housekeeping experience.

• Managed daily reports, as well as updated our comps set hourly.

• Checked people in and figured out the most difficult things on property.

• Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
• Streamlined daily tasks for a more efficient workflow, resulting in increased productivity within the housekeeping team.
• Enhanced team communication and collaboration by conducting regular meetings and providing clear expectations for each team member.
• Conducted thorough inspections of all areas, addressing any issues promptly to maintain a clean and safe environment for guests and employees.
• Evaluated team performance regularly, identifying areas for improvement and providing constructive feedback to promote professional growth.
• Oversaw the successful execution of deep-cleaning projects on time while minimizing disruption to hotel operations.

• Assisted in hiring decisions by conducting interviews and selecting top-performing candidates for open positions within the food and beverage department.
• Utilized social media platforms to engage customers and generate positive word-of-mouth promotion for the business.
• Implemented effective marketing strategies to promote special events and increase overall business revenue.
• Collaborated with the executive chef to create seasonal menus aligned with current culinary trends.